Technical Service Manager - Lubricant Additives

Technical Service Manager

The Technical Service Manager (TSM) provides outstanding technical service to Evonik Oil Additives customers. As a senior specialist, the TSM functions as a resource for any technical and lubricant related questions focused on specific product segments and/or customer accounts. The TSM provides application support, executes sales service projects, and coordinates work with other functions within Evonik Oil Additives as assigned by the Technical Service Department Manager.

Responsibilities

• Provide technical support to customers, sales teams, and regional accounts to ensure successful application and performance of lubricant additive products.
• Conduct application studies, product evaluations, and technical troubleshooting to address customer needs and support commercial growth initiatives.
• Manage and prioritize technical service projects while ensuring timely communication of results to internal and external stakeholders.
• Collaborate with other Technical Service Managers, Regional /Global Sales Managers, and Product Managers to align customer support activities with business objectives.
• Monitor industry trends, OEM specifications, and market developments to support formulation strategy and product positioning efforts.
• Prepare and deliver technical presentations, reports, training materials, and customer-facing documentation.
• Represent Evonik Industries at customer meetings, industry conferences, trade shows, and professional organizations to strengthen technical relationships and market presence.
• Maintain a high level of technical expertise in lubricant additives, formulation technology, and application performance through continuous learning and industry engagement.
• Manage incoming samples, testing materials, and technical data to support customer projects and internal evaluations.
• Ensure compliance with Environmental, Health, Safety, and Quality (EHSQ) standards during all laboratory, customer, and project activities.

Requirements

• Bachelor's degree in Chemistry, Chemical Engineering, or a related technical field.
• Minimum of 5 years of experience within the lubricant additives, specialty chemicals, or related industry.
• Strong technical knowledge of lubricant formulations, additive technologies, and application performance.
• Excellent verbal and written communication skills with experience delivering customer presentations and technical reports.
• Experience working with industry organizations or standards groups such as Society of Tribologists and Lubrication Engineers, SAE International, or ASTM International preferred.
• Ability and willingness to travel domestically and internationally up to approximately 30%.

The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations.