Insurance Customer Service Agent

The Customer Service Agent is responsible for providing excellent customer service, processing payments, handling inquiries, claims intake, and assisting clients with their insurance needs. This requires a thorough understanding of insurance policies, regulations, and industry standards to effectively serve customers. Key Responsibilities Customer Support: Respond to customer inquiries via phone, email, or in-person regarding insurance policies, claims, coverage options, and general company information. Policy Management: Assist customers with understanding their insurance policies, servicing policies, and ensuring all necessary documentation is complete. Claims Assistance: Help customers navigate the claims process by explaining requirements, providing status updates, and ensuring claims are processed accurately and promptly. Renewals and Retentions: Assist customers in renewing policies and managing account changes to ensure continuity of coverage. Problem Resolution: Resolve any issues or complaints related to billing, claims, or coverage, striving to find solutions that benefit both the customer and the company. Sales Support: Provide customers with information about additional coverage options, cross-selling, or new products that meet their needs, contributing to sales goals. Policy Processing: Accurately process new insurance applications, updates to existing policies, and cancellations in a timely manner. Regulatory Compliance: Ensure compliance with state and federal insurance regulations, company policies, and ethical standards. Maintain Knowledge: Keep up to date with industry trends, new products, and changes in insurance laws and regulations. Qualifications Licensing: If not currently licensed, you must obtain a valid insurance license within 30 days of hire (e.g., Property & Casualty). Pay increase upon licensure. Experience: Prior experience in customer service, insurance, or a related field is preferred. Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts in a simple and understandable way. Problem-Solving Skills: Strong ability to troubleshoot issues and find solutions that meet customer and company needs. Organizational Skills: Ability to manage multiple customer accounts, processes, and inquiries simultaneously. Technology Proficiency: Familiarity with insurance software systems, CRM tools, and Microsoft Office Suite. Working Conditions Full-time In-office Compensation Benefits may include paid time off, and/or retirement plans #J-18808-Ljbffr FRANKLIN CHAMBER OF COMMERCE