Specialist, Intake Services

Job Title

Specialist, Intake Services

Department

Intake Services

Reports to

Clinical Supervisor

FLSA

Non-Exempt

Division

Behavioral Health Service

Location

Onsite

Business Unit

Behavioral Health Services

This position offers a starting salary range of $30,300 - $36,360 per year, depending on experience and qualifications.

Children

’s Center of Wayne County (TCC) The Children’s Center, founded in 1929, provides evidence-based clinical therapy to children who deal with mental, behavioral, emotional, intellectual, and developmental health and educational challenges or may have experienced trauma.

School + Community-Based Partnerships : We partner with K-12 schools and community organizations that serve children to provide clinical therapy, counseling, psychological services, and psychiatric evaluations, treatment & interventions.

Child Welfare : In addition to the clinical therapy programs offered, The Children’s Center places children in licensed foster homes, and supports them throughout their time in the child welfare system.

Child Well-being + Family Success: We operate an onsite family success center that promotes child-wellbeing and offers children and youth from all walks of life to access relevant mental health crisis prevention and child abuse and neglect prevention services.

Advocacy: We champion child and youth well-being for those experiencing poverty-related issues, those within the child welfare system, and those in need of evidence-based, clinical therapy.

TCC’s mission is to help children and families shape their own futures. If as many children as possible, and their families can easily access comprehensive, evidence-based, clinical therapy that is integrated into and supports their everyday lives then, children will experience an improved quality of life where they have a true sense of agency and empowerment in their lives.

We embrace and demonstrate a set of Core Values as the foundation of our culture. They define how we do what we do, and what we value in our work with each other and our community. Daily demonstration of these values, in mindset and behavior, is required to be successful as a TCC team member.

• Dedicated-We are devoted, dedicated and always willing to pitch to accomplish our mission.
• Passionate-We are passionate about what we do and helping the people we serve.
• Accountable-We do what we say and accomplish all aspects of our responsibilities.
• Can Do Attitude- We approach our responsibilities with a positive attitude.
• Respectful- We always treat co-workers, donors, children and families with the utmost respect, courtesy, and patience.

Job Summary

Navigate requests for therapeutic and psychological services, between community members, families and TCC staff. Serve as a central point of contact between families, clinical providers, and internal TCC members. Assist with enrolling and triaging families during Intake appointments, in collaboration with Intake clinician.

• High school diploma required, bachelor’s degree in human services preferred.
• Minimum of two years of customer service in medical/behavioral health setting
• Experience supporting behavioral health, medical or clinical teams.
• Knowledge of person-centered planning and family-centered practices or the ability to work with a variety of services providers employing a system of care philosophy.
• Possess intermediate computer skills related to windows navigation, Microsoft Office, Electronic Health Records, and general office equipment.
• Must be able to provide clearance that there is no record and/or convictions as a perpetrator of child abuse and/or neglect in the State of Michigan Child Abuse/Neglect Central Registry and other states of residency over the past 5 years.
• Must be able to provide proof of having a current, valid driver's license, reliable transportation, and current automobile insurance.
• Ability to work effectively both independently and with an interdisciplinary team.
• Ability to effectively manage time, information, and meet deadlines.
• Ability to receive and exchange information and accurately and effectively communicate with others.
• Ability to prepare and inspect documents in hard copy or electronic format.

Essential Functions

• Welcomes clients to TCC, conduct orientation and insurance/benefit verification, facilitate Community Mental Health enrollment, and complete other required forms of electronic documents.
• Schedule and confirm Intake and Psychological appointments.
• Enhance coordination of care by communicating with treatment providers.
• Using a Family Centered Planning model to assess the need for and coordinate referrals for community services and other resources to assist with basic needs, including, but not limited to food, clothing, shelter, and childcare.
• Engage in cross department collaboration.
• Maintain timely and accurate clinical records, and other required documentation in the appropriate electronic record.
• Provide support to families and clinicians during service delivery, including oversight and coordination of transportation, interpreter requests, placement and follow-up calls and community referrals.
• Maintain a flexible schedule to appropriately deliver services to meet client and program needs, including evenings and weekends, when needed.
• Develop Performance Goals and Expectations with immediate supervisor annually.
• Perform other related duties as assigned by the supervisor.

KPIs

• Maintain at least 95% accuracy on assigned tasks and reports, including meeting deadlines.
• Department must average 95% compliance client record and documentation rate.
• Ensure Intake and Psychological appointments are scheduled to capacity.
• Maintain a customer service satisfaction rate of fewer than 4 documented complaints from any source in a 12-month period.
• • Active participation in supervision, no less than on a bi-weekly basis, or consistent with regulatory standards.
  • Attend the required Agency and regulatory trainings and additional trainings based upon your position.

Physical Requirements

• Ability to traverse stairs and other uneven terrain to gain access to and to maneuver throughout offsite locations including office buildings and special event locations.
• Ability to prepare and inspect documents in hard copy or electronic format. Ability to tolerate exposure to computer screens and operate computer/keyboard and other office equipment on a frequent and/or continuous basis.
• Ability to receive and exchange information and accurately and effectively communicate and converse with others.
• Ability to lift 10 lbs or more.
• Ability to convey detailed instructions or ideas accurately.
• Ability to sit for extended periods of time.

Robust Health Care and Benefit Package including

• Medical
• Vision and Dental Plans
• Matching 3% 403(b) retirement plan after one year, fully vested after two years of employment
• 80 hours of paid time off after 90 days, 120 hours of paid time off your first year, 160 hours your 2nd, 3rd and 4th year, 200 hours every year beginning your 5th year
• Accrued Paid Sick Time
• 11 paid holidays
• Life Insurance (Employer-Provided)
• Short Term & Long-Term Disability sponsored 100% by The Children’s Center
• Longevity Pay
• Health Savings Account
• Dependent Care Account
• Tuition reimbursement
• Employee Assistance

Voluntary Benefits

• Critical Illness
• Accident
• Voluntary Life, voluntary spouse and dependent life
• Pet Insurance
• Legal Shield (prepaid legal services)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.