Controller

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• 401(k)
• 401(k) matching
• Dental insurance
• Tuition assistance

Controller

Full-Time | Non-Union
Location: Northampton, MA
Salary Range: $110,000 - $120,000

Job Summary: The Controller is a key member of the Fiscal leadership team and is responsible for directing all accounting operations, including financial reporting, internal controls, budget support, grants and contracts compliance, and audit preparation. Reporting to the Director of Finance, the Controller plays a critical role in ensuring fiscal integrity, transparency, and efficiency within the agency's financial systems and processes.

The Controller owns the agency's general ledger and the accuracy and timeliness of the monthly and annual close. The position leads a team of accounting and budget professionals and is the operational center of the Fiscal Department, converting the Director of Finance's plans, policies, and priorities into reliable day-to-day execution.

Job Responsibilities:

Accounting Operations

• Oversee all accounting functions, including general ledger, accounts payable, accounts receivable, payroll, fixed assets, and cash management. Responsible for the agency general ledger.
• Oversee monthly and annual close processes to ensure accuracy and timeliness.
• Ensure timely and accurate monthly, quarterly, and annual financial statements in accordance with GAAP and funder requirements.
• Ensure the accuracy and integrity of accounting records, account reconciliations, and supporting documentation.

Internal Controls & Compliance

• Maintain a system of strong internal controls to safeguard assets and ensure the integrity of financial data.
• Develop internal control guidelines, policies, and procedures for budgets, accounting, cash and credit management, administration, and other activities.
• Guide financial decisions by establishing, monitoring, and enforcing policies and procedures.
• Monitor and ensure compliance with financial policies, regulatory requirements, and government contracts (e.g., Medicaid, Medicare, federal/state/local grants).
• Lead the annual audit process and coordinate with external auditors, ensuring timely and clean audits.

Budget, Grants & Contracts

• Support the Director of Finance in the annual budget process, including preparation of schedules, application of agency-wide assumptions, and coordination of area budget detail.
• Oversee Budget and Contracts staff, who are responsible for the budgets and variance analysis of their respective areas of the organization; review their work for accuracy, consistency, and adherence to agency budget methodology.
• Ensure area-level budgets and variance analysis are completed on schedule and roll up accurately to agency-level reporting.
• Collaborate with program and development teams to manage grant and contract budgets, reporting, and compliance.
• Provide accurate and timely financial data to support cost reports, UFR, and funder reporting.

Leadership & Improvement

• Supervise and develop accounting, budget, and contracts staff to support a high-performing finance team; set goals, conduct performance reviews, and provide training and coaching.
• Implement process improvements and financial systems enhancements to increase efficiency and effectiveness, in coordination with the Director of Finance.
• Serve as a resource to program and administrative leadership on accounting, purchasing, and compliance questions.
• Other duties as assigned by the Director of Finance or Chief Financial Officer.

Education & Experience

• Bachelor's degree in Accounting, Finance, or related field required; Master's degree and/or CPA preferred.
• Minimum 7-10 years of progressive accounting/finance experience, with at least 3 years in a Controller or Assistant Controller role.
• Experience in a complex nonprofit, healthcare, or human services organization, ideally with government funding and grant compliance.
• Supervisory experience leading an accounting or finance team.
• Deep knowledge of GAAP, nonprofit accounting standards, and federal grant regulations (e.g., Uniform Guidance/OMB Circulars), taxes, and applicable laws and regulations.
• Proficiency in accounting software systems (e.g., Sage Intacct, Great Plains, or similar ERP systems).
• Advanced Excel skills and data analysis capabilities.
• Working knowledge of payroll, accounts payable, and accounts receivable functions.
• Ability to deliver quality work on tight deadlines, with strong organization and priority-setting skills.
• Demonstrated ability to lead and develop high-performing teams.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills; able to explain financial concepts to non-financial stakeholders.
• Commitment to ServiceNet's mission and to the people the agency serves.

Benefits:

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

About ServiceNet


ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.


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Join us and become part of a caring community that helps others find joy and purpose. Apply today.


Learn more about ServiceNet


ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. #MakeADifference

Compensation: $110,000.00 - $120,000.00 per year


ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We'd love for you to join us!


At ServiceNet, you will make a real difference. Whether you're working in residential direct care, clinical care, peer support, or other valuable roles, you'll be part of a compassionate team dedicated to supporting our community.


And with over 3,000 employees and over 100 programs across western Massachusetts, we're confident there's a role that's the right fit for you.