Operations Specialist (23843)

Position Purpose To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job-related task with a positive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base. Tasks Pack, re-pack, unload, and position product/goods in or around transportation vehicles. Carry needed tools or supplies from storage or trucks and return them after use. Attach identifying tags to containers or mark them with identifying information. Read work orders or receive oral instructions to determine work assignments or material or equipment needs. Record numbers of units handled or moved, using operational documents. Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment. Sort, record & organize cargo/customer goods before loading and unloading or situating for storage. Confer with customers by telephone, email or in person to provide information about products or services related to their contracted offerings, take or enter orders and obtain details regarding inventory or storage. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Work Activities Handling and Moving Objects Inspecting Equipment, Structures, or Material Training and Teaching Others Evaluating Information to Determine Compliance with Standards Organizing, Planning, and Prioritizing Work Performing General Physical Activities Communicating with Supervisors, Peers, or Subordinates Communicating with Persons outside Organization Identifying Objects, Actions, and Events Monitor Processes, Materials, or Surroundings Interacting with Computers and computer software/programs Measure, weigh, or count products or materials Signal directions or warnings to coworkers Use two-way radio or mobile phone Perform safety inspections of wok area(s) Clean rooms or work areas Sort materials or products Move or fit heavy objects Maintain safe work environment Package goods for shipment or storage Read technical drawings Clean equipment or machinery Operate packaging or banding machine or equipment Use hand or power tools Load, unload, or stack materials, or products Wrap products Read work order, instructions, formulas, or processing charts Qualifications Education and Experience: Years of Experience: 1-3 Years of logistics services and/or warehouse fulfillment experience. AOG experience a plus. Hazmat certification a plus. Willing to work a variable schedule, including overtime, weekends, and holidays. Education: Industry‑related degree and/or certification. Knowledge Transportation — Knowledge of principles and methods for moving freight or goods by air, rail, sea, or road, including the relative costs and benefits. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. English Language — Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Skills Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking — Talking to others to convey information effectively. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Negotiation — Bringing others together and trying to reconcile differences. Time Management — Managing one's own time and the time of others. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Coordination — Adjusting actions in relation to others' actions. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Monitoring — Monitoring/Assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension — Understanding written sentences and paragraphs in work‑related documents. Service Orientation — Actively looking for ways to help people. Abilities Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Written Comprehension — The ability to read and understand information and ideas presented in writing. Speech Clarity — The ability to speak clearly so others can understand you. Near Vision — The ability to see details at close range (within a few feet of the observer). Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Speech Recognition — The ability to identify and understand the speech of another person. Written Expression — The ability to communicate information and ideas in writing so others will understand. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Tools Desktop computers Facsimile machines Laptop computers Special‑purpose telephones Multi‑line telephone systems Technology Compliance software Electronic mail software Enterprise resource planning (ERP) software Warehouse management system (WMS) software Customer resource management (CRM) software Logistics and supply chain software (CargoWise ediEnterprise) Microsoft Excel and other office applications #J-18808-Ljbffr