Computer Support (IT) Technician, ASE East

Position Type:
Technology/Computer Technician

Date Posted:
5/27/2026

Location:
Albuquerque School of Excellence

Date Available:
07/13/2026

Closing Date:
06/05/2026
Computer Support Technician at current ASE East location at 13201 Lomas Blvd NE, Albuquerque NM 87112

Position Purpose
Under the general supervision of the Information Technology (IT) Manager, to maintain the school district's computer and network equipment in good operating condition, meeting the technology needs of the district; troubleshooting and repairing computer hardware and software, and resolving immediate computer operational problems.


Essential Performance Responsibilities

• Installs and maintain computer operating systems, application software, and related computer equipment.
• Performs computer and network hardware and software repair (computers, servers, switches, printers, scanners, and programs).
• Creates and maintains E-Mail and Internet accounts on computers; configures E-Mail and security on computers.
• Inspects computer and network equipment requiring specialized computer repair and troubleshooting for the purpose of identifying and verifying repair needs.
• Assesses malfunctions of hardware for the purpose of determining appropriate actions to maintain computer and network operations.
• Provides technical support to users of hardware and software.
• Maintains the school based computer labs in good working order.
• Trains selected individuals for the purpose of ensuring their ability to use computer systems and new or existing software.
• Coordinates computer and network-related repair requests.
• Assists in record-keeping regarding the functioning and inventory of the school district's computers and related equipment, repairs, etc.
• Assists in making recommendations regarding the purchase of new computers, software, and related equipment.
• Exemplifies and models the school's core values of Respect, Integrity, Service, and Empathy (RISE).

Additional Duties:
Performs other related tasks as assigned.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all-inclusive of every task or responsibility.

Equipment:
Uses personal computers, servers, switches, scanners and printers, and related equipment.

Travel Requirements:
Travel to school district locations to repair hardware, install software and assist end users.

Knowledge, Skills and Abilities

• Extensive knowledge of computer hardware and software installation procedures.
• Knowledge of all school district personal computer and software applications.
• Understanding of current operating platforms, computer hardware and associated peripherals, and software applications.
• Ability to inspect, assess, troubleshoot and repair computer network system, hardware and software.
• Ability to work independently.
• Extensive knowledge of E-Mail, Internet, LAN, and other computer network programs and operations.
• Ability to communicate effectively with all levels of end-users.
• Ability to follow oral and/or written instructions.
• Ability to report work orally and/or in writing to supervisor.
• Ability to establish and, maintain cooperative working relationship with staff and others contacted in the course of work.
• Ability to carry out instructions furnished in written or oral form.
• Ability to add, subtract, multiply and divide, and perform complex arithmetic operations.
• Analytical, problem-solving and creative-thinking skills with respect to computer-related issues.

Physical and Mental Demands, Work Hazards:
Works in standard office and school building environments.

Qualifications Profile
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• High School diploma.
• Related college or technical school coursework.
• Documented training in computer hardware, software and network use, troubleshooting and repair.
• A+ certification and networking certifications preferred.
• Motor Vehicle Operator's License or ability to provide own transportation.
• Pass a Federal and State background check for school employment.

Significant successful related experience in computer and network installation, maintenance, troubleshooting and repair.

FSLA Category: Non-exempt