Front Desk Supervisor

Company Description

VI Resorts at Homestead (Lynden, WA)

VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities at VI Resorts at Homestead in Lynden, Washington, with a Pacific Northwest countryside resort setting. Guests enjoy tranquil surroundings, well appointed condos, and easy access to the Lynden/Bellingham region. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Front Desk Supervisor, you will play a vital role in bringing our resort experience to life. You will lead the Front Desk, Housekeeping, and Engineering teams, creating a culture of teamwork, accountability, and exceptional service. From welcoming owners and guests to keeping resort operations running seamlessly, you will make a visible impact every day while inspiring your team to deliver their very best.

As a Front Desk Supervisor, you will:

• Lead and oversee Front Desk, Housekeeping, and Engineering teams to maintain resort units and public areas to VI Resorts by Westgate standards for cleanliness, quality, and service.
• Partner with the General Manager to ensure smooth resort operations, foster positive owner relationships, and support overall guest and owner satisfaction.
• Provide support to the General Manager as needed and assume their responsibilities in their absence.
• Supervise Front Desk staff, including scheduling, coaching, performance management, and hands-on operational support.
• Collaborate with department leaders to develop staff schedules that meet operational needs and budget guidelines.
• Support resort financial operations by monitoring fiscal performance, preparing weekly, bi-weekly, and monthly reports, reviewing variances, processing invoices, and assisting with the annual budget.
• Represent the resort at HOA meetings and other resort functions as needed.
• Perform other duties as assigned by resort operations leadership to support operational excellence and exceptional service.

Qualifications

• Two to five years of customer service experience required.
• Previous supervisory experience preferred.
• High school diploma or equivalent required; college degree preferred.
• Valid driver's license required.
• Proficiency with Microsoft Office products.
• Strong written and verbal communication skills in English.
• Strong attention to detail, interpersonal skills, and professional judgment when interacting with owners and staff.
• Ability to adapt to changing priorities, manage multiple tasks, work effectively under pressure, and consistently meet deadlines.
• Ability to work independently with minimal supervision.

Additional Information

Why Westgate?

• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents After 1 Year of Service
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email View email address on click.appcast.io with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.