Front Desk Supervisor - Aloft

About This Role At Aloft Minneapolis, we’re different by design! From housekeeping to bartending and everything in between, we love our Talent to have a vibrant style they’re not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you anticipate your guests needs. That’s what makes working at Aloft different, by design. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels at our Minneapolis location in the charming and upbeat Mill District neighborhood. Front Desk Supervisor is responsible for the overall operation of the Front Desk and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required brand standards related to check‑in and checkout procedures and the general operations of hotel facilities. Acting as an agent themselves they lead by example and provide support and coaching to the Talent. Schedule Full‑time availability to include both weekdays and weekends, 3:00pm – 11:00pm with potential for other shifts as needed. ESSENTIAL FUNCTIONS Ensures all guests are welcomed and served in an efficient and courteous manner executing all brand standards during the process. Assures required Front Desk supplies are readily available to best serve the guest. Acts as the first management line of contact for all guest complaints or issues. Ensures all Front Office quality standards are complied with and that policies and procedures are consistently applied. Assures all financial transactions are completed properly and within the established guidelines of the property. Responsible for the preparation, upkeep and management of sales throughout the day and at night. Coordinates hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction. "Owning" the desk and desk operations they strive to exceed guest expectations at every opportunity. Acts as Manager on Duty and supervises operations. Completes other duties as assigned. Works as a team player and interacts with all internal and external customers in a friendly/efficient manner. All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guest expectations and meet brand standards. Communicates effectively both verbally and in writing. Practices active listening and responds in a professional and timely manner. Team player and interacts with others in a positive, collaborative, and productive manner. Asks for, accepts, and acts on feedback. Produces required volume of work by planning, organizing, and prioritizing work duties. Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures. Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures. Attends all required department and hotel meetings. Supervisory Responsibility While this position has no direct reports, it is expected to exhibit strong leadership qualities; including, but not limited to mentoring/training of other staff, assisting management in prioritizing and coordinating work duties. Supports management in training, coaching, directing staff, and preparing employee reviews. Minimum Requirements Education & Experience 1‑2 years of experience in hospitality related environment, with at least 1 year of supervisory experience. Must be at least 18 years of age. High School or equivalent education required. Required Skills & Abilities Ability to communicate effectively and follow directions in a multi‑lingual environment. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. Extensive knowledge of the hotel, services, and facilities. A passion for the mission, vision, and values of Sherman Associates. Schedule may vary due to the specific needs of the hotel. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Requirements Must be able to stand at a desk for up to 8 hours per day. Walking and standing are required for the rest of the working day. Length of time may vary from day to day and task to task. Must have the ability to move around freely throughout the property and office, and necessity varies from day to day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift over 50 lbs, occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability and visual acuity. Pay Range $19‑21/hour. Benefits Medical, dental and vision insurance plans. Employer‑paid short‑term disability. Employer‑paid life insurance. Additional supplemental insurance policies including voluntary accident & critical illness, hospital indemnity, long‑term disability, pet insurance. Employer‑paid employee assistance program. Fully vested 401(k) company match program. 9 paid holidays and competitive PTO program. Sherman Associates' Starbucks and hotel discounts. Sherman Associates is an Equal Opportunity and Affineative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply. This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position. #J-18808-Ljbffr