Cash and Trade Processing Manager Assistant Vice President
Citibank (Switzerland) AG
- # Cash and Trade Processing Manager Assistant Vice PresidentApplyremote type: On-Sitelocations: Newark Delaware United Statestime type: Full timeposted on: Posted Todayjob requisition id: 26985564**Business Overview:**The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. Most functions occur in a POD or small team environment. A successful candidate manages the efforts of 25+ staff members who perform these tasks. The candidate must be able to work most holidays and weekends, and successfully complete the government-required background check. Extended hours may be required to complete job requirements. This role is an officer/AVP at Citi and therefore, is expected to excel at Citi’s Leadership Standards, categorized below.**Develops Our People:*** Responsible for managing a team of 25+ staff members that fluctuates based on seasonal volumes; this includes management of Citi direct staff and oversight of Agency staff* Recognize the value of our people: Value their differences; help them grow and develop; tap their full potential; treat everyone with respect and dignity* In partnership with individual staff members, find creative ways to positively impact his/her career growth and trajectory. Work with peers within and across shifts and sites to identify and develop a diverse and effective talent pipeline for internal mobility.* Serve as the primary and first point of escalation for staff members and internal clients.* Manage daily production activities of the team including appropriate resource allocation, setting and reviewing performance goals, monitoring functional and shift-level metrics, ensuring all client SLA’s are met* Conduct regular monthly 1:1s with each Citi staff member covering progress against goals and individual performance plans, providing coaching and feedback including productivity and quality metrics, attendance metrics, leadership standards achievement, development/training needs and all other aspects of employee management* Appropriately communicate organizational information and updates through department and floor meetings, appropriate email/IM, and regular in-person communication* Write and deliver detailed mid-year and year-end performance appraisals* Appropriately welcome and indoctrinate new hires to organization* Reward results - recognize, reward and promote talent based on performance ("the what" and "the how”); highlight people who role model Citi’s Leadership Standards, celebrate exceptional team behavior and outcomes**Drives Value for Clients:*** Continually find ways to Be the Best for our Clients* Regularly monitor quality reports and eliminate client-impacting defects through coaching and process improvement initiatives* Lead root cause analysis review on client impacting concerns, and provide detailed information and proposed solutions regarding findings* Participate in all client-facing events as needed**Works as a Partner*** Consistently practice the ‘One-Team’ perspective collaborating business decisions within and across shifts* Effectively partner across sites and businesses through leadership and active participation in site-wide Task Forces, councils and projects* Network/navigate within the organization in order to troubleshoot and resolve escalated issues* Attend and actively participate in shift turnover meetings, huddle with POD team to provide updates and daily strategy* Through an assortment of communication avenues, maintain frequent, effective and transparent communications with peers, managers and staff across shifts and sites* Serve as deputy for the Cash & Trade Senior Processing Manager (VP) and cover for peers within and across shifts as needed**Champions Progress*** Work with internal teams and vendors to understand existing processes and business requirements and aid the successful implementation of new technology and/or products* Identify opportunities and lead initiatives to implement process improvements and expense-reduction enhancements* Champion at least one task force or committee and provide regular senior management updates with measurable impact* Actively lead Lean and Operations Excellence project teams, client projects, or other internal initiatives. Ensure 100% attendance and engagement in Operations Excellence sessions and Citi Lean Training* Manage change effectively and positively**Lives Our Values*** Conduct team building and morale building initiatives with your team, across shifts and across sites* Lead and actively participate in People Strategy efforts across shifts and sites* Represent Public Sector Lockbox appropriately in all site-wide initiatives, executive-level tours and community efforts* Risk and Controls: + Ensure Adherence to all departmental policies, client requirements, and compliance guidelines within a strictly regulated environment + Participate in Audit preparation and review processes + Identify control deficiencies, participate in monthly MCA reviews and implement appropriate procedures to mitigate any risk + Ensure 100% timely completion of mandatory training, EmDD and EERS reviews**Delivers Results*** Create and monitor appropriate metrics for PODs, shift, site and organization* Ensure overall operating efficiency and maintain standards for conduct, quality, performance and productivity and address corrective action when necessary* Handle Escalations and provide timely/accurate resolutions* Provide required monthly temporary agency reporting and performance comments* Increase annual employee satisfaction survey scores and connect culture committees across all sites, sharing best practices**Job Qualifications:*** Minimum 2 years supervisory experience required, in lockbox operations environment preferred* Customer service and/or multi-shift experience preferred* A demonstrated history of effective management and career development skills* Strong interpersonal skills and positive peer engagement experience in a diverse environment* Strong and effective written and verbal communication skills across diverse audiences and levels* Strong “Emotional Intelligence”, or the capacity to recognize, control, and express your own emotions while being empathetic to the emotions of others* Must have strong attention to detail and solid time management and organizational skills* Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment* Maintain full understanding of operational processes through training, hands on experience; lead by example* Demonstrated ability to be a change agent and embrace new technology in a fast paced, changing environment* Ensure schedule flexibility to accommodate 24/7 management coverage needs and off-shift meetings* Proficiency in Windows and Microsoft Office required* U.S. Citizenship or Permanent Residency (green card) is a requirement for this position* Required to pass an extensive background check that is renewed every 5 years* High School diploma or GED required* BS/BA preferred, or equivalent work experience requiredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.This is a Weekend Shift Position. Hours are 6:00am-4:30pm, Friday/Saturday/Sunday/Monday.
- J-18808-Ljbffr Citibank (Switzerland) AG
Vacancy posted 1 day ago
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