Vice President, Customer Success
Confidential
Vice President, Customer Success
About the Company
Forward-thinking B2B SaaS / CRM technology organization
Industry
Information Technology and Services
Type
Privately Held
About the Role
The Company is in search of a Vice President of Customer Success to take on a pivotal role in overseeing the full post-sale customer lifecycle. The successful candidate will be responsible for leading the implementation, enablement, support, retention, and expansion efforts for mid-market and enterprise customers. This includes owning and scaling the end-to-end customer success strategy, driving adoption, and ensuring high levels of customer satisfaction. The role also involves leading cross-functional partnerships with sales, product, and engineering teams, as well as establishing and monitoring customer health metrics and KPIs. Applicants for the Vice President of Customer Success position at the company should have a minimum of 8 years' leadership experience in customer success within the B2B SaaS sector. A strong background in Salesforce or a similar CRM platform is essential, as is a proven track record of improving customer retention and driving expansion revenue. The role requires excellent executive communication and operational leadership skills, as the VP will be expected to serve as an executive sponsor for key enterprise accounts and lead customer success, implementation, and support teams. The ideal candidate will be a strategic thinker, capable of developing and executing customer success strategies that align with the company's overall business objectives.
Functions
- General Management
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Success in Austin, TX vacancy
- ...Vice President of Customer Success About the Company Innovative time tracking software for remote teams Industry Internet Type Privately Held Founded 2010 Employees 51-200 Categories Technology Information Technology & Services Internet...SuggestedRemote work
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...SuggestedWorldwideShift work
- ...Vice President, Data Center Operations About the Company Provider of tailored IT solutions, emphasizing human touch, reliability, and customer success. Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded...Suggested
- ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...Suggested
- ...Vice President, Customer Success About the Company Leading provider of a cloud-based electronic medical records system Industry Information Technology and Services Type Privately Held, VC-backed Founded 2012 Employees 201-500 Categories...Suggested
- About the team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise-licensed customers to help them collaborate and innovate with the company continuously, resulting in...Work from home
- ...Associate Vice President, Agency & SI Partnerships About the Company Progressive SaaS firm providing a comprehensive customer engagement platform Industry Computer Software Type... ...lever for customer engagement and success. The successful candidate will be responsible...
- ...MissionEnsure every signed contract translates into realized client value by leading a world-class post-sales organization across Customer Success, Professional Services, and Support - driving seamless implementation, strategic adoption, retention, and measurable outcomes...Contract workRemote workWorldwideFlexible hours
- ...teams to focus on what matters most-improving patient outcomes. We’re scaling rapidly across Product, Engineering, Clinical, Customer Success, and Go-to-Market. As we enter our next phase of growth, we’re looking for an exceptional People leader to help build the organization...
- ...consent-based marketing the most effective and trusted channel for customer acquisition. Our platform helps companies acquire customers at... .... Reporting to the CEO, this leader will own sales, customer success, and partnerships, and scale the company from $110M to $250M+...
- ...RCS Worldwide is seeking a Senior Vice President, Product & Strategy in Austin, TX, to define and execute the strategic vision and lifecycle... ..., collaborate with Engineering, Sales, Marketing, and Customer Success, and drive ARR growth and customer value. The role...Worldwide
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...
- FutureSight is seeking an experienced, visionary Founding CEO to lead our AI Customer Success opportunity. We are building the next evolution of Customer Success Management where every account gets proactive, intelligent engagement without relying on manual effort. Our...Odd jobFull time
- An innovative venture studio is seeking a Founding CEO to lead the development of an AI Customer Success platform. The role includes winning customers, building a product, raising capital, and assembling a strong founding team. The ideal candidate will have a deep understanding...Full time
$285k
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary... ...from product vision through GTM execution and customer success. Enable automation across product delivery and services to...Full timeLocal areaImmediate startRemote workWorldwideFlexible hours$400k
...Industrial AI autonomy platform, helping customers across heavy industries -- energy,... ...OperatorsEnergy Infrastructure ProvidersDemonstrated success closing multi-million-dollar enterprise... ...layer for industrial operations.As Vice President of Sales, Energy, you will be...Full timeContract workTemporary workLocal area- ...Vice President, Laboratory OperationsAbout the Role:As Vice President of Laboratory Operations, you will drive strategic vision and operational... ...financial performance, and ensure efficient workflow, customer satisfaction, and employee engagement. You will build and lead...Work at officeImmediate startWorldwide
- ...technology that enables teams to focus on delivering exceptional customer experiences. The Business Systems department delivers software... ...discounts)Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires...Weekly payFull timeContract workFor contractorsWork at officeLocal areaRemote workNight shift
- ...opportunities across the US portfolio.Cross-Functional Leadership: Partner closely with Product, Design, Economy, Marketing, and Customer Support leaders across all US titles to ensure monetization strategies are integrated into the broader player experience.Senior Stakeholder...Full timeTemporary workCasual workLocal areaShift work
$110k - $185k
...will be responsible for As Sales and Relationship Management, Vice President 1:You will personally own key client and strategic partner... ...and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee...Full timeTemporary workCurrently hiringFlexible hours- ...46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors... ...of the fully integrated Amherst platform.We are seeking a Vice President of Portfolio Strategy & Analytics to serve as a strategic, cross...Full time
$260.8k - $358.6k
The Vice President, Partnershipswill define and lead Procore’s global partnerships and ecosystem strategy, evaluating existing capabilities... ...that empower partners to deliver joint solutions, increase customer value, accelerate revenue growth, expand market reach, and strengthen...Full timeLocal areaRemote work- ...with us.The Southwest Region (SW) is currently hiring a Senior Vice President (SVP) of Development & Community Health.This position is a... ...candidate is a goal-oriented, visionary leader with demonstrated success in team building and achieving aggressive goals. This is a...Full timeWork experience placementLive inCurrently hiringWork at officeLocal areaNight shiftAfternoon shift
- ...Payer Solutions /Full Time /RemoteAs the Vice President of Commercial Strategies and... ...seamless long-term implementation of new customer initiatives and partnerships.Govern the... ...practicesProven product development leadership and success in go to market strategies AI & Tech...Full timeWork at officeRemote workWork from homeFlexible hoursShift work
- ...more information, please visit and.JOB DESCRIPTION:A De Novo Vice President (“DNVP”) will lead efforts to grow USPI’s pipeline of newly constructed... ...as well as identifying and driving viable opportunities to successful syndication.The DNVP will be responsible for company-wide...
- ...business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive... ...your extraordinary journey today. Position Summary The Vice President of Information Technology leads the technology foundation that...Weekly payFull timeStart working todayLive inWork at officeNight shift
$229.1k - $400.9k
...and to the world. Progress starts with you.Job DescriptionThe Vice President, Digital Enablement Solutions (DES) is a senior global leader... ...readiness assessments, impact analysis, communications, and success measurement.Partner with executives and sponsors to increase...Full timeWork experience placementWork at officeLocal areaWorldwide$220k - $250k
...leader brings technical credibility, strong business judgment, customer insight, and organizational leadership—using each to make difficult... ...Align Product, Engineering, Design, Sales, Marketing, Customer Success, Finance, Risk, Compliance, and Operations from discovery...Work at officeLocal areaRemote work$221.9k - $390.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust.... ...a strategic and execution-oriented leader to serve as Vice President, Sales Strategy - Agentforce and Data 360. This leader will...Full time$137.09k - $228.45k
...demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off,...Full timeWork from home
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!
Related searches
- vice president staffing Austin, TX
- vice president of digital marketing Austin, TX
- vice president logistics Austin, TX
- vice president security Austin, TX
- vp lending Austin, TX
- vp infrastructure Austin, TX
- vp support Austin, TX
- vp safety Austin, TX
- vice president finance Austin, TX
- vice president innovation Austin, TX