Night Auditor

Overview Job Title: Night Auditor Department: Front Desk Reports To: General Manager FLSA Status: Non-Exempt Benefits 401(k) Employee discounts Free uniforms Opportunity for advancement Paid time off Training & development Position Summary The Night Auditor provides outstanding guest service by assisting guests in any area necessary, answering telephones, making reservations, and handling check-in and checkout. Collect and record all reports relating to total hotel sales for the day, keep financial records up to date, process guest bills, and perform the duties of a Front Desk Associate during the night audit shift. The Night Auditor is also responsible for acting as the Manager On Duty (MOD). Responsibilities Maintaining hotel financial records in order Verifying that all accounts are balanced and supported by documentation Checking guests in and out of the hotel Responding to guests’ needs, requests, and complaints Answering the phone and making reservations Summarizing each night’s operations and listing any follow-up tasks for management Completing daily checklists Knowing all emergency procedures for hotel and guest safety Acting as the Manager On Duty (MOD) during hours when no MOD is available Having complete knowledge of hotel operating policies and procedures Wash, dry, and fold laundry Set up, cook, and clean for daily guest breakfast Competencies Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written and verbal form. Maintains clear communication with others and selects appropriate methods. Adaptability - Adapts to change, manages competing demands, accepts feedback, and adjusts approach as needed. Cooperation - Builds effective relationships, maintains tact and a positive attitude, supports coworkers, and resolves conflicts constructively. Customer Service - Demonstrates courtesy and sensitivity, handles difficult or emotional customer situations, meets commitments, responds promptly to needs, and solicits feedback to improve service. Dependability - Commits to doing the best job, follows instructions, keeps commitments, and maintains attendance and punctuality. Planning & Organization - Plans for resources, prioritizes work, sets goals, uses time efficiently, and stays organized. Quality - Fosters quality focus, improves processes, measures outcomes, defines quality requirements, and uses customer feedback to improve. Use of Technology - Adapts to new technologies, maintains applicable skills, troubleshoots problems, and uses technology to increase productivity. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or an equivalent combination of education and experience. Language Ability Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Mathematical Ability Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs. Reasoning Ability Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Handle problems involving several concrete variables in standardized situations. Software Skills Working knowledge of MS Office; knowledge of hotel management software (PMS). Certificates and Licenses N/A Supervisory Responsibilities None Work Environment The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a hotel environment. Shifts may include weekends and holidays. The role routinely uses standard cleaning equipment found in hotel laundry rooms. The role routinely uses standard kitchen and bar equipment. Will work around chemicals and must be able to read labels and measure proper amounts of chemicals used in washing procedures. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires ordinary conversation, hearing, and visual acuity. Bend, squat, kneel, twist and reach repetitively. Stand, walk for prolonged periods (8 hours per day), and move about the office and customer facilities as necessary. Use of hands to finger, handle, or feel objects, tools or controls. Employee must occasionally lift and/or move up to 50 pounds. Employee must be able to climb several flights of stairs in case of emergency or if the property is not equipped with an elevator. #J-18808-Ljbffr