Dispatcher

Job Description

Job Description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Are you an experiences Dispatcher looking for a better opportunity?

Adams, Inc. has been in the Elkhorn area since 1988. We specialize in providing exceptional service by way of residential, commercial, and smart home electrical services, plumbing, HVAC, and home backup power systems. We are looking for a new Team Member who shares our same values of Integrity, People, Excellence, Attitude, and Partnership!

We are looking for a Dispatcher to join our on-site team in Elkhorn, WI. As a Dispatcher, you will coordinate and manage daily technician schedules, including on-call assignments, ensuring efficient routing, timely arrivals, and prepared job materials. This role communicates with customers and field staff, resolves scheduling issues, monitors technician check-ins, and supports Customer Service Representatives (CSRs) with scheduling questions. The Dispatcher also oversees purchase orders, return visits, membership maintenances, and assists with overflow calls as needed. 

Essential Duties and Responsibilities:  

• Schedule and dispatch service technicians to customer locations based on priority, location, and technician availability.
• Route technicians efficiently to minimize travel time and maximize productivity.
• Adjust schedules in ServiceTitan for time-off requests, changes, on-call or urgent needs.
• Ensure technicians are arriving within scheduled arrival windows to proactively update customers on job status, including delays, early arrivals, or reschedules.
• Communicate with technicians throughout the day to provide updates, job details, and resolve issues.
• Ensure required job materials are prepared and available prior to scheduling; create and monitor purchase orders as needed.
• Schedule return visits promptly and pre-schedule maintenance visits for membership customers.
• Manage and maintain the on-call schedule for technicians.
• Review completed jobs for accuracy, ensuring job details and customer notes are properly documented in ServiceTitan.
• Answer CSR questions regarding scheduling conflicts, afterhours options, and other scheduling-related issues.
• Assist with overflow calls from the CSR queue when necessary.
• Other duties as assigned and relevant to the Service Support Team, which may include project support.

Expectations:  

• Update ServiceTitan a week out minimum.
• Monitor daily schedules and technician availability.
• Ensure technicians are routed efficiently and arriving within their scheduled windows; follow up if a technician is running late or cannot make it.
• Manage service and sales scheduling to maintain workflow efficiency.
• Track and monitor purchase orders and materials to ensure jobs are ready.
• Schedule return visits and pre-schedule maintenance appointments for membership customers.
• Manage and maintain the on-call schedule for technicians.
• Answer CSR questions regarding scheduling conflicts, afterhours options, and other scheduling-related issues.
• Alert Lead or Supervisor when:
  • The schedule is not complete in ServiceTitan for the next full week.

Minimum Education and Certification Requirements:  

• High school diploma or equivalent. 

Minimum Experience Requirements:  

• Previous experience in a dispatching or scheduling role, preferably within HVAC, plumbing, electrical, or related industries.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency with dispatching software (ServiceTitan preferred) and Microsoft Office Suite.
• Ability to work effectively under pressure in a fast-paced environment.
• A positive, team-oriented attitude with a commitment to exceptional customer service.

Computer Skills:  
PC proficiency is required, with experience in Microsoft Office applications including Word, Excel and Outlook 

Schedule:  
This is an on-site position at our location in Elkhorn, WI. This is not a hybrid or remote role. The schedule for this role is primarily Monday – Friday, day-time hours. Later hours and weekends may be required depending on our workload and the needs/schedules of our customers/clients.

Adams is proud to offer a competitive pay range of $20.00 - $22.00 per hour based on recent, relevant experience. Additionally, we offer a full benefits package that includes health, dental, vision, and life insurance as well as an employer-match 401K, Paid Time Off, and Paid Holidays.

Adams, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.