Lead Ambulatory Service Representative

Position: Lead Ambulatory Service Representative Talent Area: Administrative Support Full/Part Time: Full time Department: WOO Audiology Shift: Mon - Fri, 8:00 AM - 5:00 PM Job ID: 425513 We’re searching for a Lead Ambulatory Service Representative, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will work directly with licensed providers or a group of providers in a virtual or non-virtual care setting. The Lead Ambulatory Services Representative assists the care team by coordinating complex patient care activities, administering the patient scheduling system for the designated provider(s) and supporting patient flow and serving as an expert or MD liaison for clinic unlicensed functions and patients/families. Think you’ve got what it takes? Job Duties & Responsibilities May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete. Ensures that all necessary patient forms are provided and filled out for the clinic visit Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes. Alerts staff and providers of any changes or discrepancies in patient’s scheduled appointment May refer all patients with no or inadequate funding to the financial counselor with zero reported complaints. Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status. May maintain an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroy missed referrals after one month. May review new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Contact Central Scheduling with parents to schedule an appointment. Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed. May perform closing procedures (i.e. - reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports for Texas Children’s and Baylor, making deposits) in accordance with department processes. Provides insurance authorization and collection of cash and deposits for hospital. Coordinates schedules for clinic. Performs charge entry and reconciliation. Provides appropriate customer service and communication to patients and families. Provides basic office support which may include ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing and filing documents; and collecting and distributing mail. Ensures efficient patient flow and room management. Assists in guiding the work of the Ambulatory Services Representatives and Senior Ambulatory Services Representatives. As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. Skills & Requirements Required H.S. Diploma or GED Required 3 years' Experience in a healthcare setting with preferred pediatric and supervisory experience About Texas Children’s Texas Children’s Hospital The Woodlands is north Houston’s first true, free-standing pediatric hospital designed, equipped and staffed exclusively to provide care in more than 25 areas of specialty care for children and adolescents. Hospital facilities include 24 emergency center rooms, outpatient exam rooms, radiology rooms, operating rooms and acute care beds, as well as a pediatric intensive care unit (PICU). Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. #J-18808-Ljbffr Texas Children's Hospital