Senior Account Manager

Senior Account Manager

Marsh McLennan Agency's East Region is a leader in the Business Insurance and Employee Benefits marketplace. Our associates simplify employee health and welfare benefits and risk management for regional, national, Fortune 500 and Fortune 1000 companies. We value integrity, collaboration, passion, innovation, and accountability, and we are committed to making a difference in the moments that matter for our colleagues, clients, and communities.

The Senior Account Manager will support the Account Executive in managing an assigned portfolio of middle-market commercial property and casualty clients participating in group captive programs. Coordinate with clients, carriers, underwriting partners, and internal stakeholders to deliver timely, accurate, and exceptional service.

Apply independent judgment to analyze coverage, recommend insurance needs, identify gaps, and suggest additional coverage and risk management solutions. Maintain knowledge of insurance products, carrier and underwriting guidelines, regulatory developments, emerging risks, and industry trends.

Build strong client and carrier relationships while supporting marketing, renewal, policy administration, and ongoing service needs. Serve as a resource and mentor to colleagues by sharing expertise and providing guidance.

Essential Duties and Responsibilities:

• Manage day-to-day service delivery for an assigned portfolio of middle-market commercial property and casualty clients, including complex and multiline accounts across a variety of industries.
• Build and maintain trusted relationships with clients, carrier partners, wholesalers, vendors, and internal stakeholders.
• Resolve moderately complex client service issues involving coverage interpretation, policy administration, claims coordination, certificates of insurance, endorsements, audits, billing inquiries, and other service requests within established service standards.
• Coordinate with Producers, Account Executives, carriers, and underwriting partners to ensure timely and accurate client service delivery.
• Support the marketing and renewal process by gathering underwriting information, preparing renewal submissions, reviewing proposals, and assisting with coverage comparisons.
• Conduct policy reviews and assist clients in understanding coverage options, industry trends, emerging risks, and regulatory developments affecting their businesses.
• Identify coverage gaps and opportunities for additional insurance products and risk management solutions, referring opportunities to Producers as appropriate.
• Represent clients internally and coordinate resources to address ongoing service needs, strategic initiatives, and special projects.
• Participate in client meetings, renewal strategy discussions, stewardship meetings, and carrier meetings as needed.
• Maintain accurate client records and documentation in agency management systems and carrier portals.
• Ensure compliance with Marsh policies, carrier requirements, internal controls, and applicable industry regulations.
• Provide guidance, mentorship, and training to less experienced service team members.
• Perform other duties as assigned.

Required Qualifications:

• Bachelor's degree or equivalent education and related training
• Five years of relevant insurance industry experience
• Appropriate insurance license(s)
• Strong client relation skills to build and maintain positive business relationships with clients and market contacts; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
• Ability to utilize leadership skills by providing direction, constructive feedback, development and training while additionally being able to motivate others to maximize productivity and team morale
• Demonstrate proficiency in basic computer applications, such as Microsoft Office Suite
• Ability to travel, occasionally overnight

Preferred Qualifications:

• Advanced degree
• Certification in field of endeavor
• Experience with Group Captive Casualty Programs

The applicable base salary range for this role is $100,000 to $120,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting View email address on click.appcast.io