Seasonal Cashier (Sur La Table)

Seasonal Cashier

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason to roll up our sleeves and create happiness through cooking and sharing good food.

As a Seasonal Cashier at Sur La Table, you serve as the final touchpoint in the customer's shopping experience. Your role is to ensure a welcoming, smooth and efficient checkout experience that leaves a lasting positive impression of Sur La Table. You'll accurately process transactions, uphold our POS policies and procedures while delivering our #bestincenter customer experience, a company-wide standard for excellence in service, and contribute to sales by making thoughtful product suggestions.

Key Responsibilities

Customer Experience & Brand Representation

• Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
• Smile, greet, and actively engage customers as they complete their shopping journey.
• Maintain a customer-focused, Guest Obsessed culture by ensuring transactions are quick, accurate, and personable.
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.

Sales & Business Performance

• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Promote add-on sales and support events that grow store traffic and customer engagement.
• Consistently meet or exceed monthly sales targets by driving performance across key metrics, including e-mail capture, units per transaction (UPT driver), and overall sales revenue. Success in this role is measured by achieving strong customer conversion rates, maximizing average transaction value, and supporting the store's revenue growth.

Team Engagement & Store Support

• Collaborate with team members to maintain a positive, inclusive, and high-performing store culture
• Support onboarding of new associates by sharing product knowledge and best practices

Operations & Compliance

• Accurately and efficiently process transactions including sales, returns, and price checks using the POS system.
• Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.
• Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
• Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 4 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.
• Regular and predictable attendance

Qualifications & Experience

• Must be 18 years of age or older at the time of employment.
• 1 year of retail sales experience preferred.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.