Front Desk Agent

Fairfield Inn & Suites Marriott

Albuquerque, NM

Job Description
Job Description
As a Front Desk Agent , you’ll be the welcoming face and the trusted point of contact for our guests. From check-in to check-out, your role is to deliver exceptional hospitality with professionalism, efficiency, and a genuine smile. Fairfield Inn & Suites by Marriott , is adding to the front desk team!
You are responsible for delivering outstanding service throughout the check-in and check-out process, responding to guest inquiries, and ensuring every guest feels valued and cared for. The ideal candidate is dependable, detail-oriented, and committed to delivering exceptional guest service. You will help create a welcoming environment while maintaining accuracy in reservations, financial transactions, and front office and hotel procedures.
Key Responsibilities:
Greet guests warmly and manage check-in/out process
Answer phone/email inquiries and assist with reservations
Handle guest requests, issues, and room assignments
Post charges, process payments, and close shift accurately
Coordinate with housekeeping and maintenance teams
Maintain a tidy, welcoming front desk environment
Must-Haves:
Ability to stand for full shifts
Strong attention to detail and accuracy
Excellent communication and customer service skills
Proficient with basic computer systems
Flexible schedule availability (including nights/weekends)
Nice-to-Haves:
Hotel front desk experience
Familiarity with Hilton, Marriott, or similar PMS systems
Bilingual (English/Spanish)
What We Offer:
Health & dental benefits (if eligible)
Hotel discounts & advancement opportunities
Apply Now!
Be the first impression guests remember—join our team today!

Apply

Vacancy posted 18 days ago

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