IT Support Specialist

Are you a hands-on IT Support professional who enjoys solving real problems, helping colleagues, and taking ownership in a fast-moving manufacturing environment? At Dunlop Protective Footwear in Havre de Grace, you will be the go-to IT person for our US plant. From setting up laptops and supporting Microsoft 365 to troubleshooting network issues, helping production colleagues, and keeping local IT running smoothly: you make sure people can do their work. This is not a corporate IT role where you disappear behind a ticketing system all day. You will work closely with colleagues on the plant floor, in the office, and with the Global IT team in the Netherlands. You will have a lot of responsibility, freedom, and visibility from day one. If you are smart, service-minded, practical, and ready to grow, this is a great opportunity to build your IT career inside an international manufacturing company. Key Responsibilities Providing first-line and hands-on IT support to colleagues at the Havre de Grace plant. Preparing and issuing laptops and other IT equipment for new and existing employees. Supporting Microsoft 365, Windows workstations, Active Directory/Entra, Intune, and related business applications. Helping with practical onsite IT tasks, including cabling, equipment setup, and basic network support. Maintaining local IT documentation, procedures, and user guides. Working with the Global IT team on upgrades, improvements, and international IT projects. Meet the team Director of HR (US Plant) “At Dunlop, our people are key to our success. We are looking for motivated IT Support Specialist who take pride in quality and teamwork. This is a great opportunity to join a stable, growing manufacturing environment where you can develop your skills and build a long-term career. We value hands-on people who are reliable, eager to learn, and committed to doing things right. Lead System & Integration Manager “What makes Dunlop special is the combination of international scale and a very personal, entrepreneurial culture. In nearly five years, I have been given the freedom and responsibility to grow in a truly international role, working with colleagues in the Netherlands, Portugal, and the U.S. It is a serious global business, but with the directness and trust of a family company.” What we offer At Dunlop, you will join a down-to-earth, mini-multinational with short lines, practical decision-making, and a strong sense of ownership. A competitive salary range of $75,000 – $95,000, depending on experience, skills, education, and certifications. Eligibility for the company’s annual bonus program. 401(k) with company match HSA, life and disability insurance, critical illness insurance, pet insurance, tuition reimbursement, EAP The chance to grow your technical skills across support, infrastructure, cloud, networking, and manufacturing IT. Tuition reimbursement and Employee Assistance Program Paid holidays, bereavement leave and additional time off benefits What you bring We are looking for someone with the right attitude, curiosity, and people skills. You do not need to know everything already, but you do need to enjoy figuring things out and helping others. 1 to 3 years of experience in IT support, helpdesk, desktop support, or a similar hands‑on IT role. Experience supporting Windows laptops, desktops, printers, mobile devices, and peripherals. Basic knowledge of Microsoft 365, Active Directory/Entra, Intune, and Windows environments. Understanding of basic networking, Wi‑Fi, VPN, cabling, and connectivity troubleshooting. A practical, service-minded approach: you like helping colleagues and solving problems. Strong communication skills and the ability to explain IT issues in a clear and patient way. The confidence to work independently as the only onsite IT professional in the US. A proactive mindset: you notice what can be improved and take action. #J-18808-Ljbffr