Customer Communications Specialist 1

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signaling and digital mobility we offer our customers the broadest portfolio in the industry. Every day more than 80000 colleagues lead the way to greener and smarter mobility worldwide.

Could you be the full-time Customer Communications Specialist were looking for at Newark Airport

Customer Communications Specialist (Union Position)

Location: Newark Liberty International Airport (Newark NJ)
Pay: $21.10/hour

Your future role

Take on a hands-on role where clear real-time communication makes a direct impact. As a Customer Communications Specialist youll keep passengers airport partners and internal teams informedespecially during service disruptionshelping ensure a smooth and safe travel experience.

Working alongside a collaborative and fast-paced team youll monitor system activity respond quickly to operational changes and deliver accurate updates when they matter most.

Youll play a key role in:

• Communicating real-time service updates to passengers and stakeholders
• Supporting response efforts during AirTrain service disruptions
• Coordinating with operations maintenance and airport teams
• Ensuring all communication channels (PA systems radios intercoms) are ready and functioning
• Contributing to basic reporting and system monitoring activities

What success looks like in this role

• Passengers receive timely clear and consistent information
• Communication supports efficient operational recovery
• Stakeholders remain aligned during fast-changing situations
• Systems are checked regularly and ready for use
• Information is delivered confidently even under pressure

All about you

We value attitude reliability and communication skills. You dont need to meet every requirement to applywere looking for candidates who are ready to learn and grow.

• Strong communicator with the ability to stay clear and calm under pressure
• Quick thinker who can respond in real time without hesitation
• Customer-focused mindset with attention to detail
• Comfortable working in a structured team-based environment
• Able to collaborate across operations maintenance and external partners
• Experience with radios intercoms or similar systems is helpful (not required)

Things youll enjoy

• A stable union role with competitive hourly pay ($21.10/hour )
• A dynamic work environment where no two days are the same
• The opportunity to support critical airport transportation operations
• Working alongside experienced supportive colleagues
• Career development opportunities within a global organization

You dont need to be a train enthusiast to thrive with us. But once you see the impact of your work youll be proud to be part of the journey.

Important to note

This is a union-represented position supporting operations at Newark Liberty International Airport.

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace where everyone is respected supported and able to succeed.

Required Experience:

IC