RMA Lead

RMA Lead Location: Mesa, Nearest Major Market: Phoenix Position Summary: The Team Lead has general responsibility for coordinating and overseeing all operational activities, which they are assigned to daily. Under the direction of the Operations Supervisor, the Operations Lead is responsible for oversight of the associates dedicated to the warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. Essential Duties and Responsibilities: Training Responsibilities: Will mentor and train new and existing associates in specific distribution activities to help achieve established customer demands. Will train new and existing associates on current Standard Operating Procedures, which includes but is not limited to shipping, receiving, picking, and/or quality control. Will assist in forklift operation and certification for new and existing associates. Shipping/Receiving Responsibilities: Oversee and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity. Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted. Efficiently and accurately load orders according to the appropriate doors and trailers. All shipping/receiving/picking functions will be processed as defined by the Standard Operating Procedures. Research discrepancies that may occur in the shipping and receiving process. Customer Service: Responsible for always conducting yourself in a professional manner in appearance and communications. May communicate with customers telephonically, electronically, or in person. Prepare required activity reports accurately and efficiently for site management. Quality Control Responsibilities: The quality control functions include but are not limited to using the appropriate documentation to ensure all product and/or orders are received or shipped correctly, and accurately picked. Will verify products and/or orders meet quality standards, including reporting any damages or discrepancies. Will stack, package, shrink wrap, and label product(s). All quality control functions will be processed as defined by the Standard Operating Procedures. Reports inconsistencies and/or problems to the Operations Supervisor or Operations Manager. Participates in quality meetings. Safety, Housekeeping, and Compliance: Knowledgeable and complies with relevant ISO standards that impact this position, department, and company. Responsible for executing all safety protocols. Will accomplish all job tasks in a manner that promotes safety. Responsible for cleanliness of warehouse. Maintain a clean, neat, orderly work area, and assist in security of the warehouse. Will comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/MSDS Standards. Participates in safety meetings. Labor Management: Direct the operations of the warehouse work team to achieve prescribed objectives. Assist associates and temporary labor in the completion of productivity sheets and accurate capture of production and payroll hours. Assist Supervisor in maintaining the level of employees consistent with a productive workforce. Participate in establishing work schedules. Ensure that the schedules are correctly implemented and that jobs are assigned effectively and completed properly. Assist the Operations Supervisor in ensuring that all associates handle products according to all prescribed quality procedures and guidelines. Responsibility and Authority: Participates in department meetings. Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system; to identify and record any problems relating to the product, process, and quality system; to initiate, recommend, or provide solutions through designated channels. All non-conformities are to be immediately brought to the attention of the Quality Department. Equipment Operation: In performing assigned duties, the equipment used can include but is not limited to: sit-down, stand-up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master, or pallet jack. Associates are responsible for the upkeep of equipment and reporting of equipment problems. On a daily basis, associates will inspect and perform minor maintenance on the forklift or other equipment. Associates will operate all equipment in a safe and efficient manner following prescribed work methods. Associates must maintain an active forklift certification. Maintenance: Perform or assist in building, grounds, and equipment maintenance as assigned. Other Duties: Operations Team Lead may perform other clerical and administrative tasks as guided by site management to include, but not limited to answering telephones, scheduling, appointments, greeting visitors, filing and record keeping. Willing to work evenings and weekends as needed. Work overtime as dictated by business whether mandatory or voluntary. Performs other duties as assigned. Supervisory Responsibilities: None Minimum Required Qualifications: Education and/or Experience Must have a high school diploma or general education degree (GED). 1 year experience working in a logistics/distribution/relevant environment. Able to operate MHE. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. #J-18808-Ljbffr DSV