Field Service Technician

Job Title Field Service Technician - After Sales Market Location Brunswick, NJ Job Id 216 Openings 0 Job Summary The Service Technician is a key member of the Hangcha Customer Care Team, responsible for providing hands‑on technical support, repair expertise, and exceptional customer service to locally assigned companies and businesses. This position requires strong knowledge in electrical systems, lithium‑ion battery technology, and general forklift operation, along with experience diagnosing and repairing battery‑powered, diesel, and other heavy industrial equipment. Key Responsibilities Perform advanced diagnostics, inspections, and repairs on Hangcha forklifts, with a focus on battery‑operated and lithium‑ion equipment. Troubleshoot and repair diesel and heavy‑equipment components as required. Provide technical expertise and support on all Hangcha equipment types — LP, Gas, Diesel, and Electrical/Lithium‑Ion systems. Maintain detailed logs, reports, and documentation for all repairs, modifications, and service activities. Collaborate with Senior Service Representatives, HCFA Management, and cross‑functional departments to ensure timely and accurate communication of issues and resolutions. Assist with product and quality investigations, including identifying root causes and recommending corrective actions. Support warranty and parts processes by communicating field data and component feedback. Ensure compliance with all OSHA and company safety standards, identifying opportunities for improved technician safety practices. Participate in assigned technical training sessions to maintain product expertise. Provide after‑hours phone support as required by the assigned national account. Perform other related duties as assigned by management. Required Qualifications Associate degree or technical certification in a related field, or equivalent hands‑on experience. 3‑5+ years of technical field experience with forklifts or mobile industrial equipment. Fluent in Spanish and English, both verbal and written. Strong proficiency in electrical diagnostics, particularly with lithium‑ion batteries, chargers, and control systems. Experience with diesel engines, hydraulics, and mechanical systems preferred. Able to read and interpret electrical schematics and mechanical diagrams. Must hold a current forklift certification or be able to obtain one upon hire. Valid driver’s license with a clean driving record. Professional demeanor and strong interpersonal communication skills. Automotive‑only experience does not qualify for this position. Core Competencies Expertise in diagnosing and repairing electrical, hydraulic, and mechanical systems. Strong knowledge of battery and charger technology, including lithium‑ion systems. Ability to work safely and adhere to company and regulatory standards. Excellent verbal and written communication skills. High attention to detail with strong organization and documentation habits. Strong critical thinking, problem‑solving, and decision‑making skills. Proven ability to prioritize multiple tasks and manage time effectively. Collaborative, team‑oriented mindset with a strong customer service focus. Proficiency in Microsoft Office and cloud‑based platforms for reporting and documentation. Work Schedule Monday through Friday 8:00 am–5:00 pm ET. Saturday on‑call as needed. Compensation and Benefits Salary Range: $60,000 annually (based on experience and qualifications). Benefits include: medical, dental, vision insurance; 401(k) with company match; paid time off (PTO) and paid holidays; employee assistance program (EAP). #J-18808-Ljbffr HC Forklift America Corp