Apprentice Optician

The Apprentice OpticianThe Apprentice Optician creates exceptional value in the lives of patients by delivering exceptional service.Conveys a commitment to providing unsurpassed patient experience by performing the following sales and service process steps:Greeting the patientExplaining the process in a transparent wayMerchandise selectionSolve visual problems or challenges for customersTenderingDispensingAssists the patient in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other employees with difficult and complex areas of customer product needs and prescriptionsAnticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problemsShows patience and courtesy with patients; tracks down answers to unfamiliar questions or productsEnsures finished eyewear optical standards and customer requirements/requestsTakes personal ownership to achieve personal and practice resultsServes as a role model for development and a technical resource for allOperates the point of sale terminal inputting customer and prescription information with accuracy and attention to detailAccurately operates the point of sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactionsHigh school graduate or equivalentPart of a sanctioned optician apprenticeship program within a licensed stateStrong customer service skills: communicator, listener and team builderKnowledge of current optical theory and merchandiseStrong basic math skillsAwareness of current fashion trendsSales and service skillsFamiliarity with POS, computers and calculatorsEmbrace new technology and changeBenefits401(k) with matchMedical/dental/life/STD/LTDVision service planEmployee vision discount programHSA/FSAPTOPaid holidaysBenefits applicable to full time employees only.Physical demandsThis position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.