Automotive Service Advisor

About the Role Our client is seeking a customer-focused and organized Automotive Service Advisor to join their team in Paarl . You will be the primary point of contact for customers bringing their vehicles in for service or repair, ensuring a seamless and positive experience. Your responsibilities will include greeting customers, understanding their vehicle issues, accurately documenting service requests, and communicating repair estimates and timelines. This role requires excellent communication and organizational skills to liaise effectively between customers and the technical team in Western Cape . Key Responsibilities Greet customers warmly, listen to their vehicle concerns, and accurately record service requests. Inspect vehicles with customers to identify and document existing or potential issues, creating detailed service orders. Provide clear and concise explanations of needed repairs, service recommendations, and associated costs. Communicate effectively with technicians to ensure a clear understanding of repair requirements and progress updates. Keep customers informed about the status of their vehicle repairs and estimated completion times. Handle customer inquiries and resolve any issues or concerns with professionalism and efficiency. Requirements Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry. Excellent communication, listening, and interpersonal skills. Strong organizational abilities and attention to detail in managing service orders and customer information. Familiarity with automotive terminology and basic mechanical concepts. Ability to multitask and manage time effectively in a busy service environment. Proficiency in using dealership management systems (DMS) or similar software. Benefits Competitive salary with performance-based incentives and customer satisfaction bonuses. Hybrid work model offering flexibility between on-site and remote work options. Opportunities for training in customer service and automotive product knowledge. A friendly and collaborative work environment in Paarl . Employee discounts on vehicle services and parts. #J-18808-Ljbffr