Field Engineer (On Site)

Field Engineer

*Must live in the Knoxville, TN area This is an onsite position.

Enable Resource Group is seeking a mission-minded Field Engineer to join our growing team!

Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we're in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve.

As a Field Engineer, you will be responsible for providing both onsite and remote IT support directly to Enable clients. While resolving a wide range of issues, you will exercise thoughtful planning, careful execution, and effective teamwork, with a priority on building relationships. You should bring an impressive technical/networking competency, along with skills of tactful communication and excellent time and project management. Because of a consistent onsite presence, your role requires representing Enable in a highly professional and relational manner as you troubleshoot client IT issues and conduct projects.

Key Responsibilities:

• Providing on-site technical support to clients and ensuring reliable technology resolutions.
• Installing, configuring, and maintaining hardware and software systems within various environments.
• Building client relationships through the use of active listening and empathetic behavior.
• Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

Required Skills:

• 3+ years in an IT support role troubleshooting Tier II Tier III tickets
• Proficient technical skills in the following areas:
• Current experience supporting Microsoft 365 applications
• Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID
• Working knowledge of electronic ticketing systems
• Windows and macOS operating systems support
• IT infrastructure knowledge and expertise with respect to:
• Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
• LAN & WAN architecture and troubleshooting
• Windows server management
• Virtualization (Hyper-V or similar)
• Working knowledge and experience with:
• Computer setup and configuration of Mac and PC
• Microsoft 365 administration
• Remote administration concepts and tools
• Disaster recovery and backup technology
• Active Directory, security and distribution groups, and group policy
• Windows-based print servers
• Ability to undergo and pass a background check in accordance with state and federal laws
• Valid drivers' license and reliable transportation
• Ability to lift at least 50 lbs.

Preferred Skills:

• Firewall configuration and troubleshooting
• Enterprise Wi-Fi solutions
• Enterprise network switches
• Network configuration: VLAN, QoS, LAG
• Process/task automation solutions in business or other environments
• Microsoft Azure
• Google Workspace administration
• Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
• Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
• A bachelor's degree in a related area of study

At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience.

Benefits:

• Fantastic company culture
• Great work/life balance
• Competitive salary
• Competitive health benefits
• 3 weeks of PTO & major holidays
• 401k with a match
• Growth opportunities
• And much more!

To find out more information about Enable and our mission, visit our website.