Spa Front Desk Reception

We are currently recruiting for a new property scheduled to open in June 2026. This is part of our advance recruiting efforts, and start dates will align closer to the opening timeline rather than immediately. The Role The Wellness Guide serves as the first and last impression of THE WELL. This role is responsible for delivering a seamless, elevated guest experience while supporting reservations, retail sales, scheduling accuracy, and daily front desk operations. You will act as an ambassador of the brand — welcoming members and guests, guiding them through their visit, supporting treatment and program bookings, and driving retail and rebooking opportunities. This role requires warmth, professionalism, and comfort operating in a fast-paced luxury hospitality environment. Reports to: Director of Operations Key Responsibilities Guest Experience Provide a warm, anticipatory greeting and guide guests through check-in and orientation Manage phone, email, and CRM communications with professionalism and efficiency Support service recovery with composure and discretion Maintain accurate and confidential guest profiles Maximize treatment and program bookings through effective scheduling Encourage rebooking and long-term treatment planning Support retail sales by reinforcing therapist recommendations and educating guests on product offerings Maintain in-depth knowledge of services, pricing, and wellness offerings Operations Execute accurate check-in and check-out procedures Complete daily opening/closing responsibilities and reporting Maintain cleanliness and organization of the reception and retail areas Qualifications 1–2 years of experience in hospitality, luxury retail, wellness, or guest services Strong communication, organizational, and multitasking skills Confidence supporting sales and revenue goals Professional presence and polished demeanor Ability to remain calm and solution-oriented under pressure Flexibility to work mornings, evenings, weekends, and holidays Experience with scheduling systems (Zenoti or similar platforms), a plus Bilingual ability (Spanish preferred), a plus Perks & Benefits Comprehensive benefits package, including Medical, Dental, Flexible Spending Accounts (FSA), and voluntary supplemental insurance options Paid time off Paid parental leave 401(k) pre-tax retirement savings plan Access to wellness classes on a standby basis and exclusive service and retail discounts #J-18808-Ljbffr