Certified Relationship Banker I (Old Goodwood)

Summary The Certified Relationship Banker I provides “first line” contact for clients as they enter the branch, assessing their needs, sharing products and services information, growing their relationships, and handling complaints or problems. Responsibilities Sells products and services offered by Gulf Coast Bank to current and new clientele. Opens new consumer and business accounts, provides information about various types of services and products offered, answers phones, and greets visitors. Provides clients with account information, handles maintenance requests, and monitors client accounts for non-branch officers. Resolves client problems through direct personal action or referral to proper staff member. Identifies and maximizes cross‑selling opportunities through client profiling and engages with team members and other business partners to make referrals. Adheres to security measures and ensures all regulatory requirements are met (i.e. CIP, BSA). Handles client requests involving the Bank’s Legal department. Orders checks, operates a teller terminal, and assists with balancing the vault and cash verification when needed. Cross trains and supports other positions as needed. May be assigned to opening and closing the branch and other operational tasks. May assist with loan processing and servicing. Performs other duties and special projects as needed by Branch Manager or Operations Officer. Works branch hours, including some evenings and weekends. Maintains CRB skills and knowledge as demonstrated by passing the annual CRB exam. #J-18808-Ljbffr Gulf Coast Bank & Trust