Operations Director - Outpatient

Position Summary The Director of Outpatient Services is a key member of the Palo Verde executive leadership team, responsible for clinical excellence, operational performance, and business outcomes across all outpatient service lines. This role provides strategic and operational oversight of Intensive Outpatient Programs (IOP), Partial Hospitalization Programs (PHP), social services, and associated outpatient functions. In addition, the Director demonstrates advanced business acumen, including program growth, operational efficiency, budget management, workforce productivity, regulatory compliance, and performance improvement. The role partners closely with executive leadership to align outpatient services with organizational goals and financial targets. About the Organization Palo Verde Behavioral Health Hospital – Tucson, AZ is an 84-bed short-term acute care hospital offering inpatient, partial hospitalization, and intensive outpatient services, as well as specialized chemical dependency programs. Located in Tucson, Arizona, it offers an exceptional quality of life near Saguaro National Park and the University of Arizona. Key Responsibilities Clinical & Program Leadership Provide leadership and oversight to outpatient clinical programming, ensuring evidence-based practices, high-quality patient care, and strong clinical outcomes. Supervise social work staff and outpatient program leaders; ensure ongoing education, training, and clinical competency development. Monitor performance improvement indicators, regulatory standards, and accreditation requirements; provide actionable feedback to staff and leadership. Coordinate student intern placements and support workforce pipeline development. Operational & Business Leadership Lead day-to-day operations of outpatient services with accountability for program efficiency, access, patient throughput, and resource utilization. Develop, manage, and monitor program budgets; analyze financial performance, productivity metrics, and contribution margins. Drive program growth strategies, including service line expansion, telehealth optimization, and referral development. Use data and analytics to evaluate program effectiveness, identify trends, and implement corrective actions. Collaborate with executive leadership, medical staff, and corporate partners to align outpatient operations with hospital-wide strategic and financial objectives. People & Culture Leadership Directly supervise outpatient social services, IOP, and recreational employees. Execute full scope of people leadership responsibilities: hiring, onboarding, performance management, coaching, development, and accountability. Foster an engaged, high-performing, patient-centered culture consistent with organizational values. Address employee concerns proactively and resolve issues in accordance with organizational policies and applicable laws. Qualifications Education Master’s degree in Business, Social, Behavioral, or Mental Health Services from an accredited institution. Prefer active licensure in Arizona as an LCSW, LPC, or Clinical Psychologist. Experience Minimum of five years of progressive leadership experience at the program director level or higher. Demonstrated experience overseeing outpatient behavioral health services, including operational and financial accountability. Strong background in program operations, staff management, performance improvement, and regulatory compliance. Proven ability to manage budgets, analyze financial and productivity data, and drive operational results. Benefits Challenging and rewarding work environment. Competitive compensation and generous paid time off. Excellent medical, dental, vision and prescription drug plans. 401(k) with company match and discounted stock plan. SoFi student loan refinancing program. Career development opportunities within UHS and its subsidiaries. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. #J-18808-Ljbffr Universal Hospital Services Inc.