First Impression Specialist/Office Assistant

First Impression Specialist/Office Assistant

Department: Human Resources FLSA Status: Non-Exempt, Full-time

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

1. Reliable and punctual attendance in accordance with the Corporate Office hours of 8:00 am to 5:00 pm, Monday through Friday, and Back-up/Lunch Schedule,

2. Perform quality work within deadlines with or without direct supervision,

3. Interact professionally with other employees, customers, and/or vendors,

4. Maintain professional appearance in compliance with company dress code,

5. Work effectively as a team contributor on all assignments, and

6. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees.

Operate the Front-Desk/Switchboard and represent Godfather’s Pizza, Inc. (“GPI”) as the first impression for those visiting and/or contacting the office. Assist in the day-to-day office functions as well as department-directed tasks as assigned.

ESSENTIAL FUNCTIONS

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. To request an accommodation, please contact Human Resources.

FIRST IMPRESSION SPECIALIST

1. Professionally answer and direct all incoming calls.

a. Ensure phone calls are directed to the appropriate person.

2. Greet guests in a professional and friendly manner.

3. Open and close the visitor area.

a. turn off lights, help maintain the cleanliness of the lobby and visitor room.

4. Check customer service emails and voicemails and forward them to the appropriate person(s).

5. Sort and distribute incoming mail daily as well as packages.

6. Ship packages on a daily basis through UPS, FedEx, and USPS.

7. Prepare and maintain the front desk procedure book to ensure backup staff can appropriately fill in.

8. Continuously coordinate and update the front desk calendar.

9. Properly manage time to ensure the front desk is continuously covered.

10. Other duties and/or projects as assigned.

OFFICE ASSISTANT

1. Assist with preparing and mailing birthday/anniversary cards monthly.

2. Track and maintain documents sent through RightSignature.

3. Order office supplies.

4. Assist with the maintenance of all physical and electronic filing systems as requested.

5. Work closely with the HR/Legal department on various tasks as needed.

6. Other duties and/or projects as assigned.

POSITIONS SUPERVISED

None

TRAVEL REQUIRED

None

POSITION QUALIFICATIONS

• High school graduate or GED
• Ability to meet and communicate well; good telephone skills; a pleasant personality; and neat appearance
• Experience with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Experience with a multi-line phone system a plus
• Must be customer service oriented