Billing Analyst

Coast Electric is seeking a detail-oriented and customer-focused Billing Analyst to join our Finance and Administrative Services team. This position plays a key role in ensuring accurate billing, investigating account discrepancies, processing billing adjustments, and providing exceptional services to our members and CoastConnect subscribers. The Billing Analyst serves as a valuable resource for billing inquiries while supporting branch offices, field personnel, and internal departments.

JOB RESPONSIBILITIES

Audit, analyze, and adjust residential, commercial, and demand account billing, including investigating unusual usage, processing billing corrections, and resolving member billing concerns. Process meter readings, service orders, transfers, reconnects, disconnects, final bills, and work requests while ensuring accurate account documentation and record maintenance. Manage account transactions including deposits, refunds, electronic fund transfers (EFTs), returned payments, prepaid account adjustments, and commercial account billing. Provide billing support and information to members, branch offices, field personnel, and internal departments regarding account activity, usage inquiries, Coast Electric and CoastConnect services, and related programs. Maintain accurate records and assist with account research, reporting, and documentation related to audits, bankruptcies, probates, and other billing related matters.

JOB REQUIREMENTS

High School Diploma or equivalent required; high school diploma preferred. At least one year of experience in customer service, billing, accounting support, banking, finance, or a related field. Experience with utility billing, account auditing, payment processing, account reconciliation, or customer account management preferred. Experience working with large volumes of data and generating reports preferred. Strong communication and interpersonal skills, including the ability to professionally assist members, coworkers, and the public in person, by phone and in writing. Proficiency with Microsoft Office applications, particularly Excel and Word, and the ability to work with databases and computerized business systems. Strong analytical, mathematical, and problem-solving skills with attention to detail and accuracy. Ability to organize work, manage multiple priorities, maintain confidentiality, and exercise sound judgment while working independently and as part of a team. Ability to interpret and communicate billing, account, and usage information clearly and effectively.

EQUAL OPPORTUNITY EMPLOYER / VETERANS / DISABLED

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