Lead Customer Service Representative

National Conveyance Lead Date: Jul 15, 2026 Location: Overland Park, KS, US Fort Worth, TX, US South Jordan, UT, US Phoenix, AZ, US Tampa, FL, US Coral Springs, FL, US Dallas, TX, US Charlotte, NC, US Atlanta, GA, US Savannah, GA, US Tulsa, OK, US Nashville, TN, US Houston, TX, US Tucson, AZ, US Milwaukee, WI, US Oklahoma City, OK, US Fort Myers, FL, US Orlando, FL, US Greenville, SC, US San Antonio, TX, US Jacksonville, FL, US Creve Coeur, MO, US Des Moines, IA, US Company: Black & Veatch Family of Companies Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference. Company: Black & Veatch Corporation Req Id: 116078 Opportunity Type: Staff Relocation eligible: Yes Full time/Part time: Full-Time Project Only Hire: No Visa Sponsorship Available: No Why Black & Veatch? At Black & Veatch, you’ll be part of work that matters—designing, creating, and building the infrastructure communities rely on every day, from concept through execution. We care about how the work gets done as much as what we build. Safety is built into every decision, and people look out for each other—speaking up, collaborating, and doing the right thing because it affects real lives. You’ll work alongside teams solving complex challenges and turning ideas into solutions that perform in the real world—gaining hands‑on experience across projects, technologies, and disciplines. Ownership shows up in how we work. We take responsibility for outcomes, follow through on commitments, and take pride in what we deliver. As a 100% employee‑owned company, employees share in the long‑term success we build together. With flexible ways of working and meaningful development opportunities, you’ll build a career you can be proud to stand behind. Why Black & Veatch Recognized by Glassdoor as a 2023 Top 100 place to work, Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use. The Opportunity In this role, as a National Conveyance Lead you will have the opportunity to: Set the strategy and raise the visibility of Black & Veatch's conveyance business with internal and external clients through meetings, technical presentations, conferences, pursuits, projects and workshops. Serve as a National Conveyance Lead responsible for development of new business, supporting project work and building/developing teams to achieve our business growth and execution goals. Key Responsibilities Be responsible for annual business planning and overall strategic direction to achieve new business growth and earned revenue targets, while effectively managing our risks and establishing a business reputation as a firm that exceeds expectations and consistently adds value to the work we do. Creating a brand around our service offering and raising our visibility in the marketplace with internal clients including Client Directors and Project Managers. Conveyance Lead also works to raise the visibility of the practice with external clients through active participation in professional meetings; technical presentations, workshops, and brown bag presentations; and meetings with clients and potential clients. Coordinates with other Civil Works Sub-Portfolio Leads to achieve our business growth and develops a team of supporting staff. Defines resource gaps within the Conveyance business, P&L Centers, and Operations and takes a significant role in recruiting new talent to the firm to fill identified gaps. Maintains frequent and consistent communication with client‑facing resources within Black & Veatch to understand market opportunity. The Conveyance Lead takes a significant role in new business development working collaboratively with Client Directors and Project Managers on strategies and tactics to improve capture on given opportunities. The Conveyance Lead supports teaming discussions and pre‑positioning activities associated with a given opportunity. During the proposal phase of a pursuit, the Conveyance Lead may take an active role in establishing the organizational structure, identifying the qualifications and experience of the firm and key resources, developing the technical work approach, and messaging. This individual may also take an active role in preparations for oral interviews on selected pursuits, including coaching of the team and support with delivery and messaging. For selected high‑profile pursuits, the Conveyance Lead may be sold into a key position as Project Director, Project Manager or similar. Maintains keen awareness of the work the conveyance group has under contract and maintains responsibility for profitability on projects and the related risks we carry as a business. Minimum Qualifications Bachelor’s degree or equivalent experience All applicants must be able to complete pre‑employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. Preferred Qualifications Strong market knowledge across the United States in pipelines and pump stations. Visible leadership in related professional societies. Experience as a subject matter expert in some aspect of pipeline and pump station design or their appurtenances. Ability to lead multi‑disciplinary teams in the pursuit or execution phases of a project or program. Experience in recruiting top talent to our organization and to further develop and mentor others. Prefer that required bachelor's degree is in Engineering. Prior project management or project execution experience, preferred. Work Environment/Physical Demands Hybridor flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments. Must be willing to travel up to 30% of the time. Salary Plan ENS: Eng & Technical Specialties Job Grade 018 Black & Veatch endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at View phone number on click.appcast.io or via our. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned. Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy. Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program. To support a healthy work‑life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time. A variety of additional benefits are available to our professionals, including a company‑matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre‑taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance‑based bonus program. We are proud to be a 100 percent ESOP‑owned company. As employee‑owners, our professionals are empowered to drive not only their personal growth, but the company’s long‑term achievements - and they share in the financial rewards of the success through stock ownership. By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients. BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law. Notice to External Search Firms : Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs. In accordance with local law, the following compensation range is applicable for the job and location associated with this requisition:- Nearest Major Market: Olathe Nearest Secondary Market: Kansas City Job Segment: Engineer, Engineering #J-18808-Ljbffr