Loyalty Strategy & Guest Experience Lead

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. Associate Manager, Loyalty Strategy & Guest Experience US - IL - Chicago Marketing Professional Staff/Corporate Full-time Yearly US Dollar (USD) pay basis Summary The Opportunity Hyatt seeks an enthusiastic Associate Manager, Loyalty Strategy & Guest Experience to join our World of Hyatt Loyalty Strategy team. In this role, you will be collaborating closely with the broader World of Hyatt and Guest Experience teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We’re proud to offer exceptional corporate benefits which include: Annual allotment of free hotel stays at Hyatt hotels globally Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role The Associate Manager, Loyalty Strategy and Guest Experience is an entrepreneurial go-getter looking to flex their analytical and creative muscles to drive loyalty for a globally recognized hospitality company. Demonstrated excellence in analytics, business case building, cross functional leadership and project management are critical to success in this position. The Loyalty Strategy & Guest Experience Associate Manager will be responsible for Collaborating cross-functionally on the development and rollout of World of Hyatt roadmap initiatives related to guest experience management and program design, including short, medium and long-term change initiatives Identifying and shepherding solutions to member pain points across the guest journey – guiding change in Digital experience, GPGS and on-property. Contributing to development of business cases for loyalty program evolution to drive brand preference, including operational and financial impact on the program and/or hotels Contributes to the strategy for on property guest experience management, including the management of guest preferences and program benefit delivery Partnering with Analytics and Insights partners on internal and external consumer trends, industry & competitive landscape and business needs/dynamics to define loyalty and guest experience enhancements within the hospitality industry Relationship building within the organization – such as Marketing, Operations, Data & Analytics, Digital, and Legal, to forge leading through influence Engaging, inspiring and galvanizing the organization at all levels around loyalty program and guest experience strategies –representing the program in many forums Contributing to evolution of guest experience strategy globally, across regions and brand portfolios at all touchpoints of guest journey Qualifications Experience Required: 3-5 years of management, marketing and leadership experience Proven analytical ability and critical thinking skills, comfort with basic excel-based modeling Strategic thinker capable of enhancing and growing a program Experience contributing to development and execution of large-scale programs and/or products Creative/innovative approach to problem solving History of delivering results and implementing change Proven ability to collaborate cross functionally across a highly matrixed organization (relationship-building and leadership skills; ability to lead through influence rather than demands) Strong project management and organizational skills, with an ability to multi-task Excellent communication skills - writing and presentation skills, experience communicating with senior executives a plus Experience Preferred: 3-5 years of management, marketing and leadership experience Proven analytical ability and critical thinking skills, comfort with basic excel-based modeling The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. The salary range for this position is $78,500 to $102,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the minimum local wage rate. #J-18808-Ljbffr Hyatt Hotels Corporation