Laser Field Service Engineer

Job Description

Job Description

Laser Field Service Engineer

Compensation: $90,000–$95,000 annually
Location: Northern California - Bay Area Territory-based (8+ clinic locations)

About the Role

LaserAway is seeking a skilled Laser Field Service Engineer to maintain, troubleshoot, and optimize our laser equipment across a multi-location territory. You'll be the critical link between our clinical teams and operational excellence, ensuring equipment reliability and clinic readiness.

What You'll Do

• Manage laser maintenance and repairs across 8+ clinic locations and 100+ medical devices

• Respond promptly to service tickets and on-call issues, with flexibility for after-hours support

• Lead new clinic equipment setup and validation to meet launch deadlines

• Perform preventative maintenance, diagnostics, and parts inventory management

• Coordinate with third-party vendors and troubleshoot complex electrical/optical issues

• Communicate proactively with clinic teams on equipment status and repair timelines

• Create and submit weekly equipment reports

What We're Looking For

• 4+ years of hands-on experience in laser, biomedical, electrical, HVAC, or similar technical field

• Strong electrical safety knowledge and troubleshooting skills

• Excellent time management, problem-solving, and communication abilities

• Valid driver's license and clean driving record

• Ability to lift 50 lbs, climb 8-ft ladders, and stand for extended periods

• Flexibility to work evenings, weekends, and occasional travel (up to 5 days)

• Proficiency with email, spreadsheets, video conferencing, and ticketing systems

Incentives and Benefits:

LaserAway offers a generous pay structure with additional earning potential through performance review. Additional benefits include (but not limited to):

• Healthcare benefits

• Dental, Vision, and 401(k)

• Paid Time Away (PTA)

• Generous employee discounts

• Cell Phone Allowance

Disclaimer:

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an Equal Opportunity Employer.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

The Employer retains the right to change or assign other duties to this position.

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