Operations Manager

Position Operations Manager, Events AREA15 is an immersive entertainment and event destination that blends art, music, and retail in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion. This position is responsible for supporting the Events Division of the Food & Beverage Department to ensure all outlets provide excellent visitor service standards while staying in compliance with all applicable SNHD requirements. The overall execution and coordination between supporting departments within the Events is the responsibility of the Events Operations Management team. The ideal candidate has experience in a fast paced, high‑energy environment and can demonstrate strong communication skills and collaborate well with others. The Senior Operations Manager, Events should have extensive knowledge of all aspects of Food & Beverage operations and be able to share and teach others through strong leadership and professional guidance. This position is based on a minimum 50+ hour work week with fluctuations based on business needs. RESPONSIBILITIES AND DUTIES Exhibit exceptional communication and interpersonal skills, dealing with many types of people at all levels in a direct diplomatic way to always achieve best results Be proficient in technology and business planning software to build financial projections and reports in a timely manner Work closely with the General Manager, Events and the Director of F&B Operations to deliver on all food & beverage and operations needs for the assigned venues Assist with development of Assistant Managers and Supervisors to further their growth Collaborate with Public and Private Sales team to ensure Events/BEO’s are executed as contracted with an exceptional attention to detail Works with various support teams across property to execute Events/BEO’s (security, housekeeping, customer experience, warehouse, property ops, production, attractions, etc.) Hires, trains and manages the front of house and back of house staff as required Ensures all staff is trained on best practices for food preparation, proper and legal alcoholic beverage service, kitchen safety techniques and understanding of SNHD standards Sets daily and weekly work and cleaning schedules for front of house and back of house staff Manage items, transactions, and basic upkeep of the POS system Daily upkeep, verification and corrections in timekeeping software Overseeing staff payroll and tip distribution accurately Work with local suppliers for purchasing of spirits, dry goods, supplies, etc. Manages inventory, COG’s, labor, product mixes, valid work cards, etc. Responsible for conducting staff trainings, motivation, one on ones, and corrective coaching Be able to clearly report financials and descriptive recaps to senior management and other AREA15 executives at regular daily intervals and upon request Demonstrate ART! (AREA15's service standards) in every guest interaction Adhere to department and company policies and procedures Maintain a professional, polished appearance in line with AREA15 standards Work various shifts, including nights, weekends, and holidays Create and improve the existing policies and procedures for the F&B operations department Be available to respond to time-sensitive matters Perform other work related duties as assigned QUALIFICATIONS & SKILLS Applicants must be 21 years of age or over Proof of eligibility to work in the United States Comfortable working in a creative, entrepreneurial start‑up environment, introducing new concepts and innovations Making decisions and solving problems in a fast‑paced environment Resolving conflicts and negotiating with others; know when to elevate the situation Financial analysis, basic accounting knowledge Proficient in POS (Square), timekeeping software (Paychex), and purchasing systems (Yellow Dog) Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Possess the ability to allocate both human and material resources creatively and efficiently, seeing the bigger picture and finer details in a systematic organized approach Must be organized and detail oriented when dealing with food standards, costs, safety, creating work schedules, shipments, cleaning schedules, etc. Must be able to create and apply SOPs to ensure consistency within your department Proficient knowledge of applicable SNHD guidelines and requirements; ensure all applicable SNHD guidelines are adhered to Establishing and maintaining interpersonal relationships Valid work cards (Health, Alcohol Awareness and Non‑Gaming) Experience in developing and building teams Food & Beverage operations experience in large‑scale events/festivals/concerts Experience in managing employees and handling guest issues in large crowd setting, such as music festivals or concerts Experience and knowledge in temporary food and beverage stations/bars for large‑scaled events Degree from accredited four‑year institution preferred 3+ years of experience in high volume food & beverage operations Demonstrate strong leadership skills, including exceptional time management and delegation Ability to work varied shifts, including weekends and holidays Must be able to work extended hours when business requires Must be able to lift 25 lbs Must be able to stand, walk, bend and lift for extended periods of time Must be proficient in English; additional language skills preferred Ability to work in all weather conditions, including but not limited to extreme heat, sun exposure, wind, rain, extreme cold Ability to work in an environment subject to varying levels of noise, crowds, flashing lights, and smoke Location: AREA15 Las Vegas Employment Type: Full-Time Now accepting applications. AREA15 is an equal opportunity employer and values diversity. We are committed to complying with all federal, state and local laws providing equal opportunities and all other employment laws and regulations. #J-18808-Ljbffr