Fraud Disputes Specialist

Kforce's banking client is seeking a Fraud Dispute Specialist in Lakewood, WA. This role will be responsible for handling, investigating, and timely processing incoming Regulation E payment claims in accordance with federal or applicable compliance or network regulations. The Fraud Disputes Specialist ensures service standards are met, provide support of department goals, and coordinate the reduction of financial losses. This position also collaborates with internal business units related to resolution of fraud claims. Duties:

• Intake, perform analysis, and research to resolve Regulation E payment claims within required timeframes while ensuring compliance with applicable rules and regulations
• Interact with employees in order to obtain and review all information and execute the appropriate actions
• Use well-developed analytical and decision-making skills to research payment claims and make accurate and appropriate decisions based on their findings
• Utilize effective planning, organizational skills, and time management to ensure all processes are completed within appropriate timeframes
• Professionally communicate with clients, internal partners, other financial institutions, merchants, law enforcement, and others via phone, email, fax, or letter
• Adhere to department processes, procedures, and expectations for all aspects of case investigation
• Keep up-to-date on industry information, system changes, network rules, and compliance issues
• Proactively identify trends or patterns of activity related to fraud claims and escalate as needed
• Demonstrates compliance with all bank regulations for assigned job function.
• Maintain a working knowledge of bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description
• Takes personal initiative and is a positive example for others to emulate
• May perform other duties as assigned
• High School diploma or GED (preferred)
• Experience in a retail banking branch or bank operations environment
• Building basic understanding of dispute and claim process
• Effective written and verbal communication skills
• Understanding of general accounting practices
• Ability to troubleshoot, analyze, and resolve customer service problems
• Strong organizational and follow-through skills
• Strong attention to detail
• Able to work independently, demonstrating high level of personal effectiveness
• Building PC skills including Excel and Word