Housekeeping Manager - Hyatt Regency at Villa Christina

Job Description

Job Description

Position Summary

At Hyatt Regency Atlanta Perimeter at Villa Christina, exceptional hospitality begins with exceptional people. As part of Maverick Hotels & Restaurants, we are redefining hospitality through innovation, collaboration, and our People First culture.

We are seeking a hands-on Housekeeping Manager who is passionate about creating impeccably clean guest environments, developing high-performing teams, and leading efficient Housekeeping operations with consistency, care, and attention to detail.

Our Mission

Create Exceptional Guest Environments.

Lead a clean, safe, efficient, and guest-focused Housekeeping operation that delivers rooms and public spaces to the highest standards while supporting a positive associate experience and the overall success of the hotel.

Key Responsibilities

Elevate Cleanliness and Guest Experience

• Ensure guest rooms, public areas, and assigned hotel spaces are consistently clean, maintained, and guest ready.
• Inspect guest rooms and public areas to verify quality, cleanliness, presentation, and compliance with established standards.
• Respond promptly and professionally to guest requests, concerns, and service-recovery needs related to Housekeeping.
• Monitor room priorities, special requests, VIP needs, and operational demands to support a seamless guest experience.
• Maintain a visible leadership presence throughout Housekeeping operations and follow up on work results.

Lead and Develop People

• Supervise, schedule, assign, train, coach, counsel, and develop Housekeeping and Laundry associates.
• Set clear productivity, cleanliness, safety, attendance, and service expectations and provide regular feedback.
• Foster a culture of teamwork, accountability, recognition, professionalism, and continuous learning.
• Address performance, conduct, and attendance concerns in partnership with Human Resources and hotel leadership.
• Lead by example and step into operational assignments when needed during emergencies, staffing shortages, or peak business periods.

Drive Business Performance

• Plan staffing and daily room assignments based on occupancy, departures, arrivals, business levels, and operational priorities.
• Monitor departmental labor, supplies, linen, equipment, and other controllable expenses to support budget and productivity goals.
• Order and receive Housekeeping supplies and equipment and maintain appropriate inventory levels.
• Maintain inventory of Housekeeping equipment, linen, and supplies and identify replacement or purchasing needs.
• Identify opportunities to improve productivity, workflow, service delivery, quality, and cost effectiveness.

Lead Operational Excellence

• Oversee daily Housekeeping operations, including room assignments, inspections, public-area cleaning, Laundry support, and guest requests.
• Ensure Housekeeping equipment is properly operated and maintained; coordinate preventive maintenance and troubleshoot equipment concerns.
• Maintain safe working conditions and ensure compliance with required safety procedures and use of Personal Protective Equipment (PPE).
• Maintain Hyatt brand standards, hotel policies, operating procedures, and applicable federal, state, and local requirements.
• Attend required training, departmental, divisional, staff, and leadership meetings.
• Participate in the Manager on Duty program as assigned.

Collaborate Across the Hotel

• Partner with Front Office, Engineering, Security, Food and Beverage, Sales, and hotel leadership to ensure rooms and public areas support the guest experience.
• Communicate room status, maintenance needs, out-of-order concerns, guest requests, staffing issues, and operational priorities across departments.
• Keep hotel leadership promptly informed of significant guest, staffing, safety, equipment, or operational concerns.
• Maintain open communication with other departments and provide support during emergency situations when needed.

What You Bring

• At least two years of Housekeeping experience in a hotel environment.
• One to two years of hotel supervisory or leadership experience preferred.
• High school diploma or equivalent.
• Strong knowledge of guest-room and public-area cleaning standards, room inspections, Housekeeping workflow, linen, supplies, and equipment.
• Working knowledge of laundry chemicals and formulas and their effects on different types of linen.
• Strong leadership, communication, organizational, prioritization, and problem-solving skills.
• Ability to analyze information, make sound judgments, and coordinate the timing, sequence, and priorities of daily operations.
• Ability to communicate clearly with guests, associates, and leaders and prepare required written reports.
• Ability to use standard business software, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Flexibility to work evenings, weekends, holidays, and extended hours based on business needs.

Preferred

• Previous Housekeeping leadership experience in a full-service hotel.
• Experience with Hyatt brand standards or comparable upscale hotel standards.
• Multilingual communication skills.

Physical and Work Requirements

This position requires the ability to perform the essential functions of the role, with or without reasonable accommodation.

• Frequently stand and walk for extended periods while inspecting rooms and supporting hotel operations.
• Frequently bend, stoop, reach, push, pull, and perform other physical movements associated with Housekeeping operations.
• Lift and carry bundles of linen or other items weighing up to 50 pounds.
• Push and/or pull wheeled carts weighing up to 150 pounds.
• Work safely around cleaning and laundry chemicals and use required Personal Protective Equipment (PPE).
• Maintain physical stamina and a professional demeanor while working under pressure, managing changing priorities, and meeting deadlines.
• Maintain professional grooming and appearance standards.

Ready to Make an Impact?

If you are an engaging, hands-on hospitality leader who is energized by developing people, elevating cleanliness, and delivering operational excellence, we would love to meet you.

Join Hyatt Regency Atlanta Perimeter at Villa Christina and help create memorable experiences for our guests, our associates, and our community.