Psychology Program Manager

Mental Health Clinical Operations Manager

The Mental Health (MH) Clinical Operations Manager (COM) is located in the Mental Health Service under the Behavioral Health Interdisciplinary Program (BHIP) Program Manager at VA Northern California Health Care System. The COM works in close collaboration with the MH Management Team to facilitate the logistical and operational needs across MH programs at their site. The Fairfield/Mare island COM directly supervises a workforce of approximately 8 employees. The COM helps to ensure that the BHIP Team meets the overall performance standards, measures, and mission of the VA and the BHIP Program.

Duties for the position may include but are not limited to:

• Ensures efficient delivery of services related to BHIP program, involving both day-to-day operations and long-term planning and growth;
• Provides oversight to BHIP team operations in order to assure comprehensive provision of collaborative care;
• Provides local operational oversight around utilization, bookability, and performance metrics, assures grid accuracy and maintains DSS mapping to meet programmatic expectations;
• Supervises approximately 8 BHIP multidisciplinary staff, which may include psychiatrists, psychologists, advanced practice nurses, social workers, peer specialists, and program support assistants;
• Hires and trains all BHIP staff at a given site;
• Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system;
• Provides feedback and periodically evaluates employee performance throughout the year;
• Resolves informal complaints and grievances; develops work improvement plans, recommending personnel actions as necessary;
• Effects disciplinary measures as appropriate to the authority delegated in this area;
• Reviews and approves or disapproves leave requests;
• Establishes and monitors clinic profiles in terms of availability, utilization and scheduling, and staff productivity;
• Attends site management meetings and serves as a liaison with delegated authority as needed to address site specific operational concerns;
• Works with the facility management to maintain a clear understanding of policy and up to date procedures concerning local safety issues, disaster planning, and related preparedness concerns;
• Communicates with other MH Managers and MH Administrative Officer regarding any space needs or issues at a given site. This includes acting as the MH POC and MH liaison, directing issues to and reporting back from the appropriate authority;
• Coordinates with and serves as MH liaison to Telehealth, BDMS, Clinical Informatics, IT and other services as needed in order to facilitate efficient clinical operations and address local problems across programs;
• Completes assigned Performance Improvement activities at the program, service line and medical center level;
• Coordinates with facility management to assure that engineering and physical plant concerns are addressed in a timely manner;
• Provides public relations and community outreach and education regarding VA care to various social agencies, medical/primary care, legal, housing, and welfare organizations;
• Participates in root cause analysis and addresses action plan items related to patient safety and patient care issues.
• Provides specialized psychological services at all levels of complexity for patients, with service delivery to include intake evaluation, diagnostic assessments, psychotherapy and patient education;
• Assesses and diagnoses mental disorders and conducts specialized psychological and/or cognitive function assessments and neuropsychological screenings;
• Treats mental disorders through a variety of modalities (and especially EBPs), and provides adjunctive interventions for treatment of medical disorders;
• Provides a full range of therapeutic interventions including individual and group psychotherapy, family therapy, consultation, rehabilitation and psychoeducation;
• May participate in the Psychology Training Program/Training Committee, providing supervision to psychology interns and other trainees as appropriate;
• Participates on selection panels for Staff Psychologist position vacancies or other positions as assigned by Chief MHPL.
• Other related duties as assigned.

Work Schedule: Monday - Friday; 8:00 a.m. - 4:30 p.m.; Tour of duty subject to change to meet the needs of the Agency

Telework: Telework if approved would be on a regularly scheduled basis, but this is not a remote or virtual position.

Virtual: This is not a virtual position.

Functional Statement #: 00000

EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact, the EDRP Coordinator for questions/assistance. Learn more

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO): Not Authorized

A recruitment/relocation incentive may be authorized for highly qualified applicants.