IT Support Technician

IT User Support Technician

Elevate your career with Detroit Defense. Join a dynamic team dedicated to national security through cutting-edge technology. Detroit Defense has a long history of delivering advanced solutions to the Department of War (DOW). Dive into innovation in Systems Engineering, Combat Vehicle Integration, Digital Transformation, Cybersecurity, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now—Behind the Mission Beyond the Challenge! Detroit defense seeks an experienced, motivated, career and customer-oriented IT User Support Technician to join our team in Troy, MI.

Essential Duties and Responsibilities:

• Level 1 Help Desk support for internal company users.
• Coordinate with IT staff and users to resolve all technical issues and escalate if required to ensure smooth business application processes through the internal ticketing system.
• Coordinate with IT and HR staff to install and configure desktop solutions for new on-site and off-site users.
• Collaborate with vendor support contacts to resolve all issues for desktop equipment and software applications.
• Coordinate with the IT team and assist in maintaining that all information is secure.
• Assist IT team in network and hardware projects.
• Meet all client hardware requirements and verify to fulfill service level agreements (SLAs).
• Install and support client applications and train all users to use applications appropriately.
• Collaborate with and provide assistance to the IT Staff when needed.
• Support IT asset tracking, receiving, tagging, recording, and assigning computing, telecommunications, and mobile assets.
• Documentation Specialist for the creation and maintenance of IT related documentation, and How To/Help instructions.

Requirements:

• A bachelor's degree (preferred) or associate degree from an accredited college or university in the Information Technology and related IT work experience.
• Ability to obtain a Common Access Card and a U.S. Government Security Clearance if required.
• Knowledge of Microsoft SharePoint a plus. Knowledge of Windows, Windows Server, Entra/Azure AD.
• Knowledge of hardware such as but not limited to desktops, laptops, and printers.
• A+ Certification, Security+ Certification is a plus.
• Self-starter with a desire to eliminate wasteful activities and create world-class operations.
• Strong help desk communication skills.

Detroit Defense offers an impressive compensation and benefits package including:

• Medical, Dental & Vision Benefits
• Company Paid Life and AD&D
• Company Paid Short Term and Long-Term Disability
• Flexible Spending & HSA Accounts
• Legal & ID Shield Services
• 401k with Company Match
• Paid holidays
• Paid Time Off (PTO)

Why Detroit Defense:

At Detroit Defense, we deliver mission-critical solutions that enhance national security, protect the warfighter, and enable readiness through innovation, technical excellence, and end-to-end lifecycle support.

Veterans Encouraged to Apply: Detroit Defense proudly supports those who have served. We welcome applicants with military experience, including those transitioning to civilian careers. Your leadership, adaptability, and mission-focused mindset are valued here.

Remaining steadfast in our core values of Trustworthy, Mission Driven, Creative, and Agile we are a complex systems integrator for the U.S. Government, Detroit Defense provides solutions to meet the technical and programmatic challenges faced by our customers. Our proven success in multi-domain cross-platform system-of-systems integration results in fielded capability for warfighters. From R&D to production, fielding, and sustainment, Detroit Defense provides services and solutions to Empower Those That protect Us.

Detroit Defense is a proud recipient of the 2022, 2023 & 2024 Hire Vets Gold Medallion Award.

Detroit Defense is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, national origin, sex (including gender identity or gender expression), age, mental or physical disability, creed, ancestry, citizenship, veteran status, marital status, sexual orientation, medical condition, genetic trait or any other characteristic protected by federal, state or local law.