Information Technology Specialist III (55129)

SUMMARY OF POSITION Under general direction designs, supports, maintains, and evaluates network and telecommunication systems; installs, configures, and maintains both physical and virtual network appliances; maintains college wired and wireless network, ISP connectivity; servers; performs other related duties as assigned. ESSENTIAL DUTIES/NON-ESSENTIAL DUTIES AND RESPONSIBILITIES Network Administration/Server Support (50%) Responsible for planning, developing, maintaining, and monitoring the security of the campus network. Designs, plans, installs, implements, and monitors both system and application software on the network switches, wireless controllers and access points, Firewall, VPN appliances, NAC appliance, and other networked devices. Monitor the network to ensure that the network is available to all system users. Responsible for all backups of the network devices. Install, configure, maintain, and support enterprise systems. Resolve escalated help-desk tickets. Work with vendors to research new technologies to enhance or improve campus technology. E-mail/Internet/Systems Support (30%) Manage and monitor ISP connectivity. Researches and troubleshoots e-mail problems by reviewing mail logs, records, and network configurations. Troubleshoot wired and wireless connectivity issues. Telecommunications Support (20%) Plans, recommends, and assists in the design of telecommunications systems and procedures. Coordinates the ordering and installation of telecommunications and data systems equipment and cabling. Research, analyze, troubleshools, and resolves telecommunications-related problems. Maintains telecommunication server, appliances and software. Support and maintain campus-wide video surveillance and security camera systems. All duties and responsibilities must be performed in compliance with the University's Service Expectations. Qualifications Obligatory Qualifications: Associate degree in computer science or related field. Four years of networking experience. Combination of certificates and experience related to the requirements of the position. Preferred Qualifications: Bachelor's degree in computer science or related field. Three years of related experience in network management. Experience with Network equipment (Extreme Networks, Cisco, Aerohive, Aruba). Experience with Fortinet products. Wireless design and deployment. Familiarity with Telecommunications equipment. Experience with VMWare and Nutanix clusters. Knowledge, Skills, and Abilities Working knowledge of local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications, data communications, standard operating systems, software packages, and software utilities. Proper records maintenance and storage for local and distributed environments. Experience in all areas of local and wide area networks management and administration including but not limited to system configuration, upgrades, setup, troubleshooting, planning, designing, implementation, and user support. Troubleshooting, maintaining, configuration and supporting telecommunications equipment. Plan, design, and maintain data networks and network application servers. Provide technical support to users. Administer day-to-day operation of network equipment and network application servers. Implement LAN/WAN maintenance and management. Explain technical concepts in non-technical terms to faculty, staff, and students. Keep current by reading, interpreting, and applying information on technological changes and updates. Develop and maintain system documentation, SOPs, and technical diagrams. Prepare clear and concise written communications. Research technical manuals and guides to respond to user questions, prioritize requests, organize, schedule, and coordinate a variety of activities and projects. Ability to learn new software and hardware packages. Adapt to changes in technology. Work independently and as a team member. Establish and maintain cooperative-working relationships with all those contacted during the course of work. Guidelines and Supervision The Information Technology Specialist III reports to the Interim Leader/CIO of IT. Under general supervision be able to respond to and diagnose problems independently or through discussion with others. Special Considerations Display a willingness to work additional hours during the week and/or weekend, if required. Hours The university's operating hours are Monday through Thursday 8am - 5pm and Friday 8am - 1pm. This position requires occasional weekends and hours outside of regular business hours. Disclaimer The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Equal Employment Opportunity Statement We believe that a diverse faculty and staff are essential to achieving academic excellence; thus, we strongly encourage applications from candidates from all racial, ethnic, and cultural backgrounds. #J-18808-Ljbffr Claflin University