Order Management Specialist I

Order Management Specialist

Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for an Order Management Specialist to join our Customer Service team in Wylie, TX.

As an employee of Carlisle, you will enjoy the following benefits:

• Day 1 coverage for medical, dental and vision insurance
• Life and Accidental Death & Dismemberment insurance
• Leave and disability income protection
• Employee Assistance Program (EAP)
• Health Advocate and insurance concierge services
• Paid Time Off paid sick days, paid vacation days and 11 paid holidays annually
• 401(k) retirement savings plan with company match
• Employee Stock Purchase Plan
• Flexible Spending Accounts for medical, dependent, & commuter expenses
• Educational Assistance Program (tuition reimbursement) for employees

Job Summary

This position is the primary liaison between divisions of Carlisle and the customers who purchase our materials. Our Order Management Specialists are responsible for delivering The Carlisle Experience by getting the right product, to the right place, at the right time, in the right condition, with the right invoicing and being a pleasure to do business with throughout. The OMS is also the customer's primary point of contact for resolution of problems as they arise. This individual will be expected to form strong relationships with internal and external customers, representatives, and Carlisle regional sales managers.

Duties and Responsibilities:

• Handles all requests for an assigned territory of customers, managing customer orders from placement through successful delivery and invoicing, providing accurate lead times and verifying pricing, credit memos, and RMAs. Works with colleagues in inventory and production planning to source material for
• Reviews open orders on a regular basis to proactively identify and work through changes, rescheduling shipments with customers when needed.
• Maintains a network of appropriate contacts within the various departments such as Inventory Management, Shipping, Purchasing, AP, and Production as well as with external vendors.
• Creates a strong relationship with customers, representatives, and regional

Required Skills/Abilities/Knowledge:

• Effective written and verbal communication
• Strong negotiation
• Basic mathematics
• Organizational and time management
• Ability to answer various customer inquiries in an accurate
• Knowledge of production scheduling
• Understanding of shipping and freight

Competencies

• Teamwork
  • Builds trust with others by encouraging open dialogue and seeks diverse perspectives to create stronger solutions.
• Managing Change
  • Able to keep on track despite difficulties or barriers that may be addressed conflict to find common ground solutions.
• Continuous Improvement
  • Retains a mindset of always striving to make things better. Applies continuous improvement tools and processes to every aspect of the role.
• Customer Focus
  • Listens to understand the needs of customers (internal and external). Builds trusting relationships and seeks innovative solutions for all. Always has the customer's needs top of mind.
• Continuous Learning
  • Understands individual strengths and opportunity areas and seeks development opportunities to leverage strengths and lean into opportunity areas. Open to both giving and receiving feedback.
• Drive for Results
  • Always has a sense of urgency to solve problems with actions. Seeks to align goals with attainment of organizational has a sense of ownership and personal accountability for actions taken.

Education and Experience:

• Associates or bachelor's degree
• Minimum experience in one of the following fields: order management, logistics, or inventory
• Experience working to serve internal and/or external

Equipment Used:

• Standard office

Working Conditions:

• Office Environment
• Occasional exposure to manufacturing
• Monday Friday, 8 am 5

Travel Requirement:

• Some travel is required for this