Support Associate

Help Bring Auctions to LifeEvery successful auction has a team behind the scenes making it happen.At Steffes Group, we sell everything from construction equipment and farm machinery to businesses, land, estates, and specialty assets. Our auctions connect thousands of buyers and sellers across the world through cutting-edge online technology and live auction events.We're looking for a highly organized, detail-oriented team member who thrives in a fast-paced environment and enjoys keeping moving pieces on track.This role is perfect for someone who loves organization, enjoys helping customers, and takes pride in making sure every detail is handled correctly.No two days are exactly alike. One day you might be preparing equipment listings for an upcoming auction, the next you may be helping customers, supporting a live auction event, or coordinating final settlement details.If you're someone who loves checking things off a list, solving problems, and being at the center of a busy operation, we'd love to meet you.What You'll DoKeep Auctions MovingYou'll help coordinate the details that keep our auctions organized and on schedule from start to finish.Assist with auction setup, execution, and post-sale activitiesTrack key milestones and deadlines to ensure auctions stay on scheduleCoordinate photos, asset information, and auction listingsReview auction details for accuracy and completenessHelp ensure assets, documentation, and systems are auction-readyBe the Detail ExpertAccuracy matters. You'll play a key role in making sure information is correct before it reaches our customers.Review listings, descriptions, and documentation for quality and accuracyVerify titles, VIN documentation, tax information, and supporting paperworkManage data entry and updates across auction systemsMaintain records, reports, and auction documentationMonitor details throughout the auction process to identify and correct issues before they become problemsDeliver Outstanding Customer ServiceYou'll be a trusted resource for buyers and sellers throughout the auction process.Answer customer and client questions by phone, email, and in-personGuide sellers through auction timelines and processesHelp facilitate payments, settlements, and pickup coordinationCreate a positive experience that keeps customers coming backWork Alongside a Great TeamAt Steffes Group, auctions are a team effort.Partner with sales, marketing, operations, and finance teamsShare ideas that improve efficiency and customer experienceSupport live and online auctionsJump in where needed to help the team succeedWhat Makes Someone Successful in This Role?You might be a great fit if you:Love being organized and keeping projects on trackEnjoy working with people and providing excellent customer serviceNotice details that others missLearn technology quickly and enjoy working in multiple systemsCan manage multiple priorities without losing accuracyStay calm and focused when things get busyTake pride in producing high-quality workExperience That HelpsWe're less concerned about where you've worked and more interested in how you work.Candidates with backgrounds in any of the following often excel in this role:Administrative supportCustomer serviceProject coordinationLogistics or operationsBanking or financeEquipment, construction, agriculture, trucking, or dealership industriesHospitality or event coordinationIf you're organized, customer-focused, eager to learn, and have general computer knowledge, we'd encourage you to apply.Why Steffes Group?Competitive pay based on experience100% company-paid single medical and dental insurance, family coverage available401(k) with company matchPaid time off and paid volunteer timeHSA with company contributionLife and disability insuranceEmployee assistance and wellness programsCareer growth opportunities within a growing companyOpportunity to work with a team that values collaboration, innovation, and continuous improvementJoin a company where your work truly matters.At Steffes Group, the details are important. The people behind those details are what make us successful.If you're someone who loves organization, enjoys helping customers, and takes pride in making things run smoothly, we'd love to hear from you. #J-18808-Ljbffr