Rental Agent

DARCARS of Silver Spring is now hiring a part-time  Rental Agent!

As a Rental Agent you will have the responsibility of coordinating rental arrangements for our service department customers. The ideal candidate for this role will have excellent communication skills, attention to detail and a desire to provide a great customer experience.

For this role, you'll need:

• Valid driver’s license and acceptable, safe driving record
• Previous rental agent experience is a plus!
• Positive and friendly attitude
• Organizational skills and high attention to detail
• Excellent communication skills
• Ability to work in a fast-paced environment
• High School Degree or Equivalent (GED)
• Must be at least eighteen years of age
• Must be able to pass pre-employment screen (background)

Benefits:

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you'll:

• Schedule customer reservations for rentals
• Manage customer rental requests and locating the desired vehicles to meet their needs
• Process customer information to qualify that the customer is eligible for a rental through insurance
• Ensure rental cars are ready for use by scheduling timely service and maintenance on the rental fleet and clean inside and out
• Take notes on car condition, mileage and damage before and after customer use
• Process any damage information to be billed or collected through insurance
• Explain rental policy at time of agreement and answer any questions
• Validate customer’s credentials including but not limited to driver’s license and payment information
• Communicate with customers via phone, email or in person
• Process customer payments

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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