Senior Program Manager, IT

Senior IT Program Manager

About LegalZoom LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you're ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can't wait to meet you. Human-in-the-Loop At LegalZoom, we operate with a human-in-the-loop model, where AI enhancesrather than replaceshuman judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making. To align with our AI-integrated operating model, our interview process will assess AI fluency, curiosity, and measurable/impactful workflow integration. Where we work Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more. Hybrid role with occasional onsite collaboration at one of our office hubs including Sherman Oaks, Mountain View and Austin.

Overview The Senior IT Program Manager is a hands-on, cross-functional individual contributor responsible for driving execution of key initiatives across the IT organization. This role supports LegalZoom's current IT Strategy focused on Strategic Integrationstandardizing tools, consolidating platforms, enabling AI, and improving operational efficiency. You will

• Own end-to-end delivery of complex, cross-functional IT programs
• Drive execution across Enterprise Systems, Infrastructure, Security, Workplace, and IT Operations
• Translate strategy into actionable roadmaps, plans, and measurable outcomes
• Manage risks, dependencies, and cross-team coordination in a matrixed environment
• Influence stakeholders and drive alignment without direct authority
• Establish program governance and deliver clear executive reporting

Key focus areas:

• Platform consolidation and system integration
• Tool standardization (Google Workspace, Slack, Zoom, Jira/Confluence)
• ITSM and SaaS governance (Freshservice, automation, cost management)
• Cloud, security, and DevOps alignment (AWS, identity, CI/CD)
• AI enablement and automation across IT and business workflows

You have

• 5+ years of IT program/project management experience
• Salesforce and ERP experience
• Proven delivery of complex, cross-functional technology programs
• Experience across multiple IT domains (systems, infrastructure, security, tools)
• Strong stakeholder management and ability to influence without authority
• Experience with Agile/hybrid delivery and tools (e.g., Jira, reporting dashboards)
• Analytical, data-driven problem solver comfortable in fast-paced environments

Preferred: Experience with Oracle HCM, AWS, Workato, ITSM tools, and AI initiatives The salary range for this role is $105,300-$168,500. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below. Medical, Dental, Vision Insurance 401k, With Matching Contributions Paid Time Off Health Savings Account (HSA) Flexible Spending Account (FSA) Short-Term/Long-Term Disability Insurance Plus other wellness benefits to include: Fertility Mental Health One Medical

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.