General Manager

Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, businessminded individual to lead our team as General Manager. This is a role for someone with a management and operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs—and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! What we offer Let’s look at what Dogtopia does for you! It’s always bring your dog to work day! Education in basic dog obedience and training Fun, dynamic team culture with more than 60 locations Additional certification program training Competitive bonuses with some flexibility in scheduling Learn skills related to sales, customer service and teamwork Team Management Creates staffing schedule and monitors daily schedules Maintains optimum staffing and development with all employees Leads by example by coaching all on contributing to a positive team-oriented culture Delivers written performance reviews and gives employees positive acknowledgment when due Help coach the Assistant Manager on our Dogtopia-isms Dogtopian values We LOVE life unconditionally like a dog We STAY loyal to our pack We CHASE the absolute highest standards of safety We PLAY to our fullest potential We TREAT every day like It’s the Most Exciting Day Ever! Clean and Safe Environment Maintain and update the cleaning schedule, and hold themselves and the team accountable to Dogtopia’s safety and cleaning standards Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues Financial and Administrative Manages groomers (if applicable) including quality control of work, safety, schedules and client records Develops team in up‑selling and using dog Evaluations to grow revenue Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues Customer Service and Presentation Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards Keeps the team members engaged in their duties Strive for high customer review ratings ENJOY your team! GROW your team! And PLAY to your fullest potential As the General Manager, you are responsible for working with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. #J-18808-Ljbffr Workstream