Service Technician

Job Description

Job Description

About Us

Join our team!

Welcome to Air Comm, where innovation meets communication! Since 1973, we've been on a mission to revolutionize wireless solutions for clients worldwide. We tailor our services to fit the unique needs of every industry, big or small. We specialize in integrated technologies from cell phone integration, dispatch consoles, intelligent surveillance cameras and more to find the right solution for our customers. With a knack for creativity and a passion for problem-solving, we're not just your average communications provider—we're your trusted partner in navigating the ever-changing landscape of connectivity. Join us as we continue to soar to new heights, making waves in the world of two-way radios.

Location

Salt Lake City, UT

Employment Type

Full-Time, Regular, Non-Exempt

Manager Position

No

Reports To

Regional Service Manager or designee

Travel

25% - 50%

Revision Date

January 2025

Summary of Functions

As a Senior LMR (Land Mobile Radio) Technician at Air Comm, you will play a pivotal role in the installation and maintenance of wireless communications systems. You will be responsible for providing exceptional service to our clients, utilizing your technical expertise to deliver imaginative solutions tailored to their requirements.

Essential Duties and Responsibilities

• Install and support wireless communications systems, including complex radio systems for public safety and enterprise customers.
• Create high-level programming code plugs for systems such as P25, Linked CAP+, CAP MAX, and Repeaters.
• Provide system recommendations and designs that align with customer requirements.
• Diagnose, repair, program, and install LMR RF equipment.
• Demonstrate a complex understanding of two-way radio theory and RF propagation characteristics across various frequency bands.
• Conduct installations and servicing of complex wireless communications systems, including UHF/VHF, 800/900 MHz systems, dispatch consoles, and microwave systems.
• Utilize proficiency in IP networking and RF design and engineering principles.
• Operate test equipment such as communications service monitors, watt meters, TDRs, FDRs, and multimeters.
• Utilize MS Office Suite (Outlook, Word, Excel) for documentation and reporting purposes.
• Perform additional assignments and special projects as directed.

Experience/Education

• Two plus years of experience in creating high-level programming code plugs, installing, and servicing complex wireless communications systems, and providing system recommendations.
• Professional electronics background.
• Proven experience in operating test equipment (Communications Service Monitors, Watt meters, TDRs, FDRs, Multimeters)
• Must be able to successfully pass and maintain the ability to pass background checks and obtain security clearances, as well as possess and maintain a clean driving record.
• High school diploma/GED or equivalent.
• Valid Driver’s License and ability to drive on behalf of company business.
• Company will provide additional training, as necessary.

Knowledge, Skills, and Abilities

• Ability to be on-call.
• Familiarity with IP networking.
• Familiarity With RF Design and Engineering
• Possessing Complex Understanding of Two-Way Radio Theory and RF Propagation Characteristics at Various Frequency Bands
• Strong self-management skills and "people" skills to work closely with Air Comm’s customers and subcontractor partner community and Air Comm Sales, Engineering, Project Management, and customer service teams.
• Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.
• Must be able to solve customer problems quickly during stressful situations.
• Knowledge of configuration and testing of channel banks, routers, hubs, and switches.
• Ability to develop and present technical training.
• Excellent computer skills including knowledge and experience with Microsoft Office, Outlook, and Excel.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Above average oral and written communication skills, and creativity applied to resolution of issues.
• Highly proactive and responsive to internal and external customers
• Ability to exercise independent judgment and advise project leadership on complex issues
• Good problem-solving skills/decision-making skills.
• Strong attention to detail.
• Commitment to excellence and high standards.
• Ability to work with all levels of management.

Physical Demands

The following physical activities or abilities are commonly, but not always, associated with the performance of this position. The actual requirements of this position will vary.

• Lift, carry and push/pull at least 50 pounds without difficulty.
• Be able to stand or walk on a project site for extended durations.
• Climb in and out of equipment.
• Ability to communicate effectively with vendors, management, and other co-workers, both individually and in front of a group is important.
• Ability to prepare, inspect and review documents is a critical component of this role.
• Regular use of the telephone and email for communication is also essential.
• Sitting for extended period is common.
• Good manual dexterity for the use of common office equipment such as computers, calculator, copiers, and fax machines.
• Good reasoning ability and decision-making is important.
• Able to understand and utilize management reports, memos, and other documents to conduct business.

The following physical activities or abilities are commonly, but not always, associated with field project sites.

• Be able to stand or walk on a project site for extended durations.
• Climb in and out of equipment.
• When on project sites or if performing some types of work activity wear all required Personal Protective Equipment (PPE) including, but not limited to, earplugs, protective eyewear, gloves, hard hat, steel toed work boots, and high visibility safety apparel.

Work Environment

The job environment may vary, but commonly associated outdoors at construction sites, mine sites, hotels, and hospitals.

The following environmental/atmospheric working conditions are commonly, but not always, associated with the performance of this position. The actual working conditions will vary.

• Job Site environment, including, but not limited to, machines, tools, heavy equipment, chemicals, solvents, dust and fumes.
• Occasional exposure to extreme weather conditions.
• Uneven ground.

Perks and Benefits

Air Comm offers a comprehensive benefits package including medical, dental, vision, a retirement plan, AD&D Insurance options, and more. We also reward our employees’ hard work with bonuses, paid time off, and paid holidays. As an added bonus, we also offer a brand-new facility with a gym and fully stocked coffee bar.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

It is the policy of Air Comm to fill every position without regard to race, color, religious creed, sex, marital status, physical disability, mental disability, medical condition, age 40 and over, national origin, ancestry, sexual orientation, gender identity, genetic information, military or veteran status, or any other basis made unlawful by applicable law. Air Comm is an equal opportunity employer, and strictly prohibits unlawful discrimination by any employee, including managers, supervisors and co-workers.