Unarmed Security Officer - Retail

Unarmed Security Officer

The Unarmed Security Officer is responsible for maintaining a safe and secure environment for tenants, employees, and visitors at the assigned shopping center in Pheonix, AZ. This position plays a critical role in deterring theft, vandalism, and unsafe behavior while delivering exceptional customer service and upholding Prosegur and client standards.

Duties and responsibilities (include but are not limited to):

• Maintain a visible presence to deter illegal or inappropriate actions while ensuring the safety and security of property and personnel.
• Patrol assigned areas on foot or by vehicle to monitor activity, identify safety hazards, and prevent incidents.
• Observe, report, and document any suspicious behavior, incidents, or safety concerns in accordance with company procedures.
• Respond quickly and appropriately to emergencies, alarms, and calls for assistance.
• Enforce company and client policies, including access control, visitor management, and parking regulations.
• Provide courteous assistance and directions to tenants, guests, and visitors as needed.
• Complete detailed and accurate daily activity reports, incident reports, and other required documentation.
• Maintain professional appearance and demeanor at all times in compliance with company uniform and grooming standards.
• Communicate effectively with supervisors and team members to ensure a coordinated response to site activity.
• Perform other duties as assigned by the Site Supervisor or Account Manager.

Qualifications and requirements:

• Must possess a current State of Arizona security guard license.
• High School Diploma or GED required.
• Prior security or customer service experience preferred.
• Strong interpersonal, observation, and communication skills.
• Ability to write clear and accurate reports.
• Must successfully complete a background check, drug screening, and motor vehicle records check.
• Ability to stand or walk for extended periods and work outdoors in various weather conditions.
• Ability to remain professional and calm in routine and emergency situations.

Core competencies:

• Customer service and professionalism
• Observation and attention to detail
• Communication and teamwork
• Dependability and accountability
• Safety awareness and integrity

Certification requirements:

• Unarmed Security License

Education requirements:

• High School Diploma

Additional information/benefits:

• Paid holidays
• 401K/403b plan
• Short term disability
• Dental insurance
• Paid vacation
• Long term disability
• Paid sick days
• Vision insurance
• Medical insurance
• Life insurance
• Relocation assistance