Intake Specialist

Intake Specialist Collabera is a leading Digital Solutions company providing software engineering solutions to the world's most tech-forward organizations. With more than 25 years of experience, we have hired over 17,000 employees across 60+ offices globally and currently place 10,000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500. Overview Intake Specialist role within Collabera's Employee Relations practice focusing on inbound intake and case management. Responsibilities Receive inbound calls and conduct case intake from a queue for 6-8 hours per day Provide consultation on general policy questions and drive resolution for less complex cases Identify cases requiring escalation and complete required documentation Answer basic questions and refer managers to the correct Employee Relations tools or resources as needed Required Skills Ability to quickly build rapport, ask probing questions and take thorough notes while talking to inquirer Time management in controlling the call (fast paced environment) Strong documentation, communication and organizational skills with attention to detail for documentation in case management system Desired Skills Call Center experience, specifically intake Working in case management systems HR / ER experience Notes Responsibilities and qualifications above reflect the core duties and requirements of the Intake Specialist role. All content aligns to job-focused information only. #J-18808-Ljbffr