Front Desk Concierge

Overview If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C. Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations. Join us as we continue to redefine the standards of excellence in property management! Role The Concierge will maintain a safe and welcoming environment for residents by ensuring all residents and visitors are properly greeted and screened upon entry. The Concierge is responsible for supporting building operations by assisting residents with requests and providing courteous, efficient, and professional service at all times. This is a part-time position in Arlington, VA . Responsibilities Maintain complete knowledge of rules, regulations, and policies Welcome/greet all residents and guests to the property in a professional manner reflecting a willing attitude to accommodate Announce all guests to units Become knowledgeable with building service providers, i.e., limousines, taxis, cleaners, pet services, food delivery, and the like Ensure that the front lobby is always well maintained; weather mats installed during inclement weather and removed immediately following; chipped paint addressed immediately, proper lighting, panel, and desk polished, and the like Receive calls from residents for personal services and coordinate the same with the Page. Ensure that all requests are met in a timely manner Supervise the activities of Page staff assigned to a daily shift, check for proper uniform and attendance. Make sure that all services are provided in a friendly courteous, professional manner Ensure that the front desk is always covered Accept deliveries in accordance with approved policy, mail, and dry cleaning, and maintain logs associated with each task Receive calls from residents for maintenance or service and forward them to the appropriate person during routine business hours. For after-hour service requests, assess if the issue can wait until the next business day and login work order on Building Link. If appropriate notify maintenance on call to assist Maintain strict adherence to key control policy, requiring that all visitors needing a key to be authorized to enter the unit. Log in all key requests Ensure that all contractors entering the front lobby are properly badged observing the policy that tools are not allowed through the front door Enforce the building rules and regulations as provided by the Board of Managers. Ensure that all contractors have security badges before entering the building Carefully monitor all security and life safety systems and report problems to building security as well as the Property Manager Welcome new residents and assist with coordinating the delivery of newspapers, cable TV, peapod delivery laundry services, etc. Provide information about local activities and events throughout the city Introduce new services and opportunities that may be of interest to owners and residents Document all resident requests, complaints, or problems immediately and notify designated department/personnel for resolving the issue Complete incident reports as needed Perform duties as requested by Lead Concierge and or Property Manager Maintain a current listing of vendors including babysitting, housekeeping, pet care, florist, dry cleaning, restaurants, ticket agencies, theater, and the like Ensure personal appearance is always immaculate; uniform clean crisp and shoes are polished Qualifications Possess a wealth of knowledge about the area in which the property is located (i.e. Restaurants, transportation, events, etc.) Demonstrated experience in service and hospitality Take pride in their appearance, their service role, and their commitment to services excellence Have outstanding communication Skills – from professional writing to eloquence of speech and body language Be able to demonstrate a proven history of reliability to a set work schedule Bring an extremely engaging and attentive personality to a team of highly motivated hospitality professionals Other details Job Location – The Concierge will be stationed at the front desk standing to greet residents and visitors as they arrive. Organizational Relationship - Reports to Property Manager Benefits Barkan offers a competitive compensation and benefits package to full-time employees that includes: Flexible Spending Accounts Life Insurance Short and Long-Term Disability Paid Time Off 401(k) Match Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance Employee Assistance Program Equal Opportunity The Barkan Companies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. #J-18808-Ljbffr