Sea Logistics LCL Operational Care Specialist

It’s more than a job. As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers’ promises. By transporting medicines, toys, and important machine parts, you don’t just deliver goods – you make moments possible for people around the world. How you create impact As a Sea Logistics LCL Operational Care Specialist, Export, you will serve as a key customer‑facing contact for LCL export shipments, delivering exceptional service and support throughout the shipment lifecycle. You will help ensure a seamless customer experience through proactive communication, issue resolution, onboarding, implementation activities, rate support, and shipment visibility. Working in a fast‑paced Freight All Kinds (FAK) environment, you will collaborate closely with customers, internal teams, vendors, operational partners, and the Bogotá operations team to support the successful movement of freight. Your ability to prioritise, adapt, problem‑solve, and maintain strong customer relationships will be critical to delivering service excellence and driving operational success. Serve as the primary point of contact for customers regarding LCL export shipments, providing timely, professional, and customer‑focused support. Manage customer inquiries across multiple communication channels and ensure prompt resolution of issues and service requests. Support customer onboarding and implementation activities to ensure a smooth transition and positive customer experience. Provide shipment visibility updates, rate support, and proactive communication throughout the shipment lifecycle. Coordinate closely with internal stakeholders, vendors, operational partners, and the Bogotá operations team to facilitate efficient shipment execution and maintain accurate information within company systems. Document customer interactions and support accurate shipment file processing in accordance with established procedures. Follow standard operating procedures (SOPs) and ensure compliance with customer requirements and company guidelines. Monitor customer needs and key performance indicators (KPIs), helping to identify service improvement opportunities and corrective or preventive actions. Review, acknowledge, and dispute invoices within the accounting system as required to support accurate billing and financial processes. Effectively prioritise competing tasks and customer requests in a dynamic FAK environment with varying shipment profiles and requirements. Build and maintain strong customer relationships while contributing to customer retention and satisfaction. Support operational consistency, service quality initiatives, and continuous improvement efforts across the LCL Export Customer Care team. What we would like you to bring 1+ years of freight forwarding experience, specifically in sea logistics export. Strong customer service and communication skills with the ability to build relationships and resolve issues effectively. Ability to work collaboratively with customers, carriers, vendors, and cross‑functional teams. Strong organisational, problem‑solving, and time‑management skills in a fast‑paced environment. Proficient in MS Office 365. This position is not eligible for employment visa sponsorship. Applicants must be currently authorised to work in the United States on a full‑time basis without the need for current or future employer sponsorship. What's in it for you At Kuehne+Nagel we offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1 Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorised to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9. Equal Employment Opportunity Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at View phone number on click.appcast.io during the hours of 8:00 a.m. – 5:00 p.m. EST, Monday through Friday, or via e‑mail at View email address on click.appcast.io with the nature of your request. We will answer your inquiry within 24 hours. #J-18808-Ljbffr Kuehne+Nagel