Client Service Representative

Veterinary Client Service Representative

South Asheville Veterinary Emergency & Specialty (SAVES) is hiring an experienced Veterinary Client Service Representative to join our team in Asheville, NC. This role is ideal for a compassionate, organized professional who enjoys client interaction, thrives in a fast-paced environment, and wants to be an important part of an emergency and specialty veterinary hospital.

As a CSR, you'll be one of the first points of contact for our clients and will help coordinate a smooth, professional experience from check-in through discharge.

Compensation

• $19$21/hour based on experience
• +$1/hour weekend shift differential
• +$6/hour overnight shift differential

Benefits

• Paid Time Off (PTO)
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Life insurance
• 401(k) with employer matching
• Employee Assistance Program (EAP)
• Paid training
• Professional development assistance
• Employee discount
• Referral program

Schedule

• Full-time
• Opening or mid shift
• Weekend shifts may be required based on hospital scheduling needs

Responsibilities

• Provide professional, compassionate client service throughout the patient visit
• Greet clients and visitors and manage patient check-ins and check-outs
• Schedule follow-up appointments and help coordinate client and patient flow
• Operate a multi-line phone system and manage incoming calls, texts, and emails
• Facilitate patient admissions, discharges, and transfers
• Review invoices, discuss payment options, and process client payments
• Support clients through euthanasia paperwork and other sensitive situations with empathy
• Send medical records, invoices, and other requested documentation
• Accurately update patient records and complete end-of-shift reporting
• Communicate and collaborate with clinical and specialty teams
• Maintain a clean, organized, and professional front desk and lobby
• Support daily administrative tasks and other duties as assigned

Qualifications

• At least 2 years of veterinary office experience required
• High school diploma or GED required
• Strong verbal and written communication skills
• Excellent interpersonal and client service skills, including empathy and professionalism during sensitive situations
• Ability to multitask, prioritize, and remain calm in a fast-paced emergency environment
• Strong attention to detail and organizational skills
• Comfortable learning new software and technology
• Experience with veterinary software, particularly ezyVet, preferred
• Familiarity with Microsoft 365 and multi-line phone systems preferred
• Dependable, flexible, and able to adapt to changing priorities
• Ability to work collaboratively with medical and administrative teams
• Must be eligible to work in the United States
• Ability to occasionally lift and/or push/pull up to 50 pounds
• Fluent English speaking and reading skills required.

About the Hospital

South Asheville Veterinary Emergency & Specialty (SAVES) provides advanced emergency and specialty veterinary medicine in a state-of-the-art facility. Our team combines clinical expertise, advanced technology, and compassionate patient care while working together to provide an exceptional experience for pets and their families.

We have built an inclusive, collaborative environment where team members support one another, develop their professional skills, and contribute to high-quality patient and client care. Our Client Service team plays an essential role in creating a positive experience for every client who walks through our doors.

Surrounding Areas

South Asheville Veterinary Emergency & Specialty serves Asheville and surrounding communities throughout Western North Carolina. Asheville offers easy access to the Blue Ridge Mountains, outdoor recreation, local dining, arts, and a vibrant downtown community. Asheville offers a unique combination of mountain scenery, outdoor recreation, and a welcoming community. SAVES provides the opportunity to build your career within a collaborative emergency and specialty veterinary hospital.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.