Senior Specialist - System Management. Job in Rolling Meadows LilyLifestyle Jobs

Job ID: REQ00180 Title: UCaaS Discovery Migration Analyst Location: US Experience: 78 yrs Technical Skills – Primary Strong understanding of RingCentral MVP and Contact Center platforms Experience with Microsoft Teams Phone and UCaaS migrations, including number porting, call flow mapping, and user provisioning Familiarity with API integrations and enterprise telephony environments Responsibilities Conduct discovery sessions with internal teams and AJG to gather requirements and assess current RingCentral Contact Center configurations Document call flows, auto attendants, user profiles, integrations, and API dependencies Review and complete Business Requirements Documents, Letters of Agency, and user upload templates Collaborate with project managers to define migration scope, timelines, and resource needs Identify risks and dependencies and propose mitigation strategies Assist in number porting coordination and user provisioning Serve as the point of contact for discovery-related communications between AssuredPartners and AJG Coordinate with Contact Center administrators, IT support engineers, and API owners to ensure readiness Maintain status reports and discovery logs, providing regular updates to project leadership and escalating blockers as needed Technical Skills – Secondary (Nice to have) Familiarity with cloud-hosted platforms and environments Project coordination or business analyst background Soft Skills Strong organizational and prioritization skills Excellent communication and stakeholder management abilities #J-18808-Ljbffr United Cerebral Palsy of Georgia