Restaurant Manager

Restaurant Manager

The Restaurant Manager is responsible for leading the daily operations of MIKA Coral Gables, ensuring an exceptional guest experience while fostering a culture of teamwork, accountability, and excellence. This role oversees all front-of-house operations, supports back-of-house collaboration, develops team members, and drives financial performance while upholding the standards and philosophy of MIKA: "Great Hospitality, Every Time."

The Restaurant Manager leads by example, inspires the team, and ensures every guest leaves with a memorable dining experience that reflects the vision of Chef Michael White and the MIKA brand.

Essential Responsibilities

• Lead, coach, and inspire the service team through active floor presence.
• Promote a positive, respectful, and hospitality-driven work environment.
• Foster teamwork and communication between Front of House and Back of House.
• Conduct daily pre-shift lineups, team meetings, and ongoing coaching sessions.
• Mentor supervisors and future leaders through continuous development.
• Maintain the highest standards of professionalism, appearance, and integrity.

Guest Experience

• Ensure every guest receives warm, personalized, and genuine hospitality.
• Resolve guest concerns quickly, professionally, and with confidence.
• Build relationships with regular guests and VIP clientele.
• Monitor dining room flow to maximize guest satisfaction.
• Support reservations, seating strategy, and service execution.

Operations

• Oversee all Front of House operations during service.
• Ensure all opening and closing procedures are completed accurately.
• Monitor cleanliness, organization, and maintenance throughout the restaurant.
• Maintain service standards, sequence of service, and dining room presentation.
• Ensure compliance with health, sanitation, and safety regulations.
• Enforce company policies and operating procedures consistently.

Team Development

• Recruit, interview, and participate in hiring Front of House team members.
• Train, coach, and evaluate employee performance.
• Conduct performance reviews and corrective action when necessary.
• Develop training plans to improve product knowledge and hospitality skills.
• Promote internal growth and succession planning.

Financial Performance

• Drive sales through hospitality, menu knowledge, and upselling.
• Manage labor costs while maintaining service excellence.
• Review daily sales, labor reports, and operational metrics.
• Assist in budgeting and forecasting.
• Monitor inventory, supplies, and operating expenses.
• Reduce waste while maintaining quality standards.

Beverage & Wine Program

• Support the execution of MIKA's wine and beverage program.
• Encourage responsible alcohol service.
• Promote food and wine pairing recommendations.
• Maintain beverage quality and presentation standards.

Administrative Responsibilities

• Create and manage staff schedules.
• Approve timecards and payroll edits.
• Complete daily manager logs and operational reports.
• Maintain employee documentation and compliance records.
• Coordinate with Human Resources regarding hiring, onboarding, and employee relations.

Qualifications

• Minimum 3–5 years of restaurant management experience in upscale or fine dining.
• Strong leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Extensive food, wine, and beverage knowledge.
• Experience managing labor, scheduling, and financial performance.
• Knowledge of POS systems (Toast preferred), reservation platforms (Resy/OpenTable), and Microsoft Office.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• ServSafe Manager Certification (or ability to obtain).
• Wine knowledge and sommelier certification are considered a plus.

Core Competencies

• Hospitality Leadership
• Emotional Intelligence
• Team Development
• Guest Recovery
• Operational Excellence
• Financial Acumen
• Decision Making
• Accountability
• Organization
• Communication
• Professionalism
• Attention to Detail

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 40 pounds.
• Ability to work evenings, weekends, and holidays.
• Ability to move throughout all areas of the restaurant.

Success Measures

A successful Restaurant Manager consistently:

• Delivers exceptional guest satisfaction.
• Builds a highly engaged and motivated team.
• Achieves labor and financial goals.
• Maintains impeccable service standards.
• Develops future leaders within the organization.
• Upholds the MIKA culture of excellence, teamwork, and genuine hospitality.

Our Philosophy

At MIKA Coral Gables, we believe that exceptional restaurants are built through teamwork, passion, and genuine hospitality. Every interaction is an opportunity to create lasting memories for our guests and meaningful experiences for our team.

Great Hospitality, Every Time.